IT SaaS Administrator II

Title: IT SaaS Administrator II (Remote, US)

Location: Remote, United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details

As a SaaS Administrator II, you will be responsible for the administration, management and optimization of our SaaS applications ecosystem. Your primary focus will be ensuring seamless integration, efficient utilization, and secure operations of all our SaaS applications and technology stack. Additionally, your project management skills and automation expertise will enable you to streamline processes, enhance productivity, and drive continuous improvement within our organization. Your strong technical knowledge, coding/scripting abilities, and project management experience will play a pivotal role in optimizing our SaaS environment.

Key Responsibilities

• Administer and manage our SaaS stack, including user management, security configurations, application settings, and integrations.
• Collaborate with IT Leadership to define and implement best practices, standards, and policies around all applications company-wide.
• Ensure the smooth operation and availability of our productivity applications, proactively monitoring performance, troubleshooting issues, and resolving incidents.
• Collaborate with IT Leadership and security teams to implement and enforce security measures, compliance requirements, and data protection policies.
• Configure user access, permissions and security.
• Design and implement integrations, workflows and automations to streamline processes, improve efficiency, and enhance user experience within our technology stack
• Develops comprehensive documentation for SaaS administration processes, procedures, and guidelines as well as mentoring more junior IT team members.
• Collaborate with IT Leadership and stakeholders in SaaS-related projects, defining project scope, managing resources, and ensuring successful implementation and delivery.
• Leverage project management methodologies to plan, execute, and monitor SaaS-related projects, adhering to timelines and quality standards.
• Stay updated with the latest trends, updates, and enhancements in JAMF, Google Workspace, OKTA and automation tools, sharing knowledge and recommending improvements to enhance the SaaS environment.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related experience. Relevant certifications in JAMF, Google Workspace, project management, coding/scripting, and API webhook experience.
• Proven experience (5+ years) as a SaaS administrator, with expertise in MDM (preferably JAMF), Okta (UD, SSO and MFA), Google Workspace administration including DLP and other SaaS applications administration.
• Strong knowledge of MDM, including device management, policies, profiles, and application deployment for macOS and iOS devices.
• Proficiency in Google Workspace applications, including Gmail, Google Drive, Google Docs, Google Sheets and Google Slides.
• Experience in automation and scripting, with proficiency in coding languages such as Python, Google App Script, JavaScript and/or Bash scripting.
• Strong project management skills, with experience leading and managing SaaS-related projects, from initiation to completion.
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Familiarity with IT service management (ITSM) frameworks and ticketing systems for incident and request management.
• Proactive mindset, continuously seeking opportunities for process improvement, automation, and optimization within the SaaS environment.

#LI-DB1

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the work-from-anywhere in the US mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.