Title: Implementation Manager-Enterprise Healthcare
Location: US, Remote
WE’RE LUMA HEALTH.
Needing healthcare can be hard getting care shouldn’t be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
The Role:
We are looking for a highly driven and empathetic Implementation Manager to be responsible for all customer implementations and training from go-live through fully implemented and expansion.
The Implementation Manager will be responsible for ensuring our customer implementations stay on track and are delivered on time and with high quality. This role will work closely with our Customer Success Managers and our Engineering team to customize and configure the product, solve issues, keep the project on track, report on progress, and address obstacles to ensure successful on-time launches. The Implementation Manager will also be responsible for developing new processes to reduce the time and effort involved in customer implementations.
You will provide expert guidance to clients that enable them to adopt and use the product, and make informed decisions about future product selection based on client inquiries during implementation. You will proactively engage with and train users at each account to help them get the most out of Luma.
The successful candidate will be a self-starter, experienced IM who has a track record of successfully implementing complex, multi-stakeholder, or small, contained deployments. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.
What you’ll do:
Qualifications:
We Take Care of You!
Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.
Come join us if you want to make a difference in health care.
Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from “@lumahealth.io” email addresses. Any emails from other email addresses are scams. If you suspect that you’ve been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you’d like to verify the legitimacy of an email you’ve received from Luma Health recruiting, forward it to careers@lumahealth.io.