Hospital Account Manager

Title: Hospital Account Manager

Location: Remote – Work from Anywhere

Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role:

The Hospital Account Manager at Clipboard Health is responsible for understanding the staffing needs of our Hospital customers and filling them with good-quality nurses from our network. You will work with other recruiters to promote our Hospital customers’ staffing needs amongst our network of nurses, recruiting and placing them into the job.

Your daily work will consist of launching text, email, and notification campaigns to promote Hospital contracts amongst our already partnered nursing professionals, calling them, verifying their experience, collecting their documentation, and sending it back to the hospital or other intermediaries for review. If necessary, you’ll help the Hospital and the nurse schedule an orientation shift, so both the hospital and the nurse can ensure they are a good fit for each other. You’ll stay on top of every player in that interaction (Hospital decision-maker and nurse) to ensure the process moves as quickly as possible.

You will also work closely with the Hospital sales team to coordinate new campaigns whenever a new contract is closed.

This is a new, experimental department, part of the Hospital Vertical. You must be at ease operating in an environment with such constant changes, and we expect you to be not only an executor but also a process creator, contributing to the efficiency and building tools to make your and your peers’ job easier.

You need to be able to accommodate USA time-zone hours.

In this role I .

• Develop recruiting processes to fit the needs of each job vacancy and hospital need.
• Work with internal team members to identify potential candidates from a pipeline and perform direct outreach to candidates.
• Thrive in a fast-paced, collaborative team environment
• Am able to find innovative approaches to managing my time given the variety of tasks I am given. These tasks include sourcing, speaking with partner professionals, and improving hiring processes
• Work directly with the candidates during the recruiting process and hiring process to keep them informed of the process and be their direct contact at Clipboard Health.

As a top performer, I

• Stay organized. You are skilled at keeping track of various job openings and hiring processes, ensuring good and qualified candidates do not fall through the cracks .
• Stay informed. Many of the job positions you will hire for are technically complex – it takes effort to understand the needs of each role and to communicate them to candidates accurately.
• Am on top of all my candidate communication – I respond to candidates quickly within 1 day.
• Meet all my metrics – meeting metrics related to sourcing candidates, speed to promote, and time to fill.

My Superpowers are…

• Using empathy to understand and convince others. You’ll be trying to convince HCPs to take 3 month, 12 month assignments to work in places they’ve never stepped a foot before.
• Learning quickly how to use new software. You’ll use the 2-5 different staffing softwares (VMS/MSP) our hospital partners use to post their requisitions.
• Managing multiple candidate searches effectively and efficiently

I work with…

• Hospitals Supply and Sales teams
  • You and the team managers will work together to develop A/B test outreaches, create processes to evaluate skill and credentials, and generally improve our relationships with existing Hospital customers.
• Hospital customers executives
  • You work with hospital managers to determine specific requirements and qualifications for each of the roles needed in the positions requested.
  • You will recommend them best practices to fill their need through the Clipboard Health network.
• HCPs
  • You are the first face of Clipboard Health for the hospital nursing candidates and Hospital executives

Tools I use

• GSuite Programs (including but not limited to Slack, sheets, and forms)
• Virtual phone – you’re comfortable doing 40+ calls daily finding HCPs to fill customer needs.
• Good writing and good math – you don’t hesitate to jump into writing and create experiments to make an existing process better.

Required Qualifications:

• Strong interpersonal skills, including the ability to talk to and network with individuals at different levels.
• Excellent verbal and written communication skills.

• Strong/excellent performance in your current team.

Top performers in this position could evolve to Hospital Senior Account Manager , where you’re owning the relationship with a specific customer, and making sure we fulfill all of their needs as best as possible., as well as finding fits how we can satisfy more of that customer’s needs using additional services.