Healthcare Customer Service Representative

Healthcare Customer Service Representative

MultiPlan USA (Remote) Full-Time

Job Details

Customer Service Representative/Service Advisor — work from home

Inbound Call Center – $19.00/hour

Remote positions

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.

• You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:
  • 8:00 am and 8:00 pm ET
  • 7:00 am and 7:00 pm CT, or
  • 6:00 am and 6:00 pm MT.
• Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.
• Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.
• We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.
• We also have advancement and growth opportunities available to employees.
• Find more information on what it’s like to be a MultiPlan employee on our Careers page at multiplan.com

JOB ROLES AND RESPONSIBILITIES

1. Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.
2. Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.
3. Provide customer satisfaction to both internal and external customers.
4. Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.
5. Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.
6. Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.
7. Collaborate, coordinate, and communicate across disciplines and departments.
8. Ensure compliance with HIPAA regulations and requirements.
9. Demonstrate Company’s Core Competencies and values held within.
10. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Job Requirements:

REQUIREMENTS

• Minimum high school diploma or GED
• Minimum 1 year customer service experience
• Previous call center or telephone experience in similar environment and/or industry desired
• Knowledge of proper phone etiquette
• Knowledge of medical terminology desired
• Communication (written, verbal, listening) organization, telephone, and data entry skills
• Ability to work a flexible schedule to accommodate queues
• Knowledge of medical and claim terminology is desired
• Required licensures, professional certifications, and/or board certifications as applicable.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
• Ability to effectively handle multiple tasks, prioritize and manage time in a fast paced environment
• Ability to work independently as well as part of a team
• Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.
• Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity
• Ability to work full-time (40 hr.) work week with regular and consistent attendance.
• Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site
• Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental, and vision coverage (low copay & deductible)
• Life insurance
• Short- and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please

The salary range for this position is $19.00/hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.