Fraud and Chargeback Assistant

Fraud and Chargeback Assistant (2)

• Worldwide
• Remote OK
• Full-Time
• Remote

We’re growing! Don’t miss the opportunity to be part of our global team as our Fraud and Chargeback Assistant.

About us:

At iVisa we believe that traveling should be simple. That’s why over 1.2 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

Why iVisa?

• Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
• Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
• Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.

As a Fraud and Chargeback Assistant, you’ll be responsible for:

• Verify possible fraud orders on a daily basis (count and backend).
• Support in the extraction and analysis of data from high-risk countries and customers.
• Update CRM to extract data and contact customers.
• Properly record and save alerts in the internal platform (Excel with all cases).
• Contact via email to customers for fraud prevention and follow up on all cases.
• Contact customers to avoid refunds/chargebacks.
• Update training protocols and processes in the area.

What will make us choose you?

• Responsible, organized, dynamic, and detail-oriented person. With high analytical skills.
• Motivated to give the best of himself and show initiative to solve problems.
• Advanced Excel, with the ability to create reports.
• Knowledge and experience using data tools.
• Organized, self-driven.
• Interested in doing research.
• Constant learner.
• Availability work on Night Shift.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.