Director of Clinical Operations and Management

Director of Clinical Operations and Management

Remote

Who We Are:

We are DotCom Therapy! Nice to meet you!

With our mission, we like to keep it short and sweet. We are making therapy available to everyone, everywhere, using the power of the internet.

What We Do:

DotCom Therapy has been a leader in pediatric teletherapy services since 2015. With our technology platform and our team of expert providers and pediatric clinicians we bring a passion to treating the whole child and helping them thrive. By removing location as a barrier, we can equalize access to quality support.

What You’ll Do:

Oversee and optimize the clinical management and operational processes of our teletherapy services tailored for pediatric patients; Lead a team of clinical managers and operational staff to ensure the highest quality of care, effective service delivery, and seamless operational efficiency.

• Clinical Strategy: Develop and implement the clinical strategy, aligning with the company’s mission and vision; Encourage continuous improvement of the clinical team to maintain best in class patient care;
• Quality Assurance: Monitor, maintain, and optimize the clinical quality standards of therapy sessions, ensuring evidence-based practices, ethical guidelines, and industry best practices are followed;
• Clinician Management Team: Recruit, train, mentor, and manage a team of Clinical Managers, onboarding specialist(s), and operational specialist(s) providing guidance and direction to the team Ensure that
• Workflow Optimization: Design, implement, and monitor efficient operational processes, reducing the amount of indirect time to ensure that providers are working top of license.
• Metrics and Reporting: Establish and track key performance indicators (KPIs) related to clinical outcomes, patient satisfaction, and operational efficiency. Provide regular reports to senior and executive management.
• Collaboration: Collaborate with cross-functional teams including marketing, sales, customer support, and technology to align strategies and enhance the overall patient experience.

Who You Are:

• Master’s Degree in Speech-Language Pathology, Social Work, Occupational Therapy required
• Minimum of 5 years of experience in clinical leadership and management, preferably in pediatric teletherapy or related fields.
• Minimum of 5 years of experience in operational leadership and management.
• Hands on experience with Salesforce

Minimum Requirements:

• Ability to travel;
• Ability to speak within a presenter role setting;
• Ability to work across multiple time zones;
• Ability to manage stressful situations

The on target earnings for this role is around $80,000. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience and other qualifications.

We are proud to be an equal opportunity workplace, committed to providing equal employment opportunities to all applicants and employees regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.

DotCom Therapy is also committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. Please contact DotCom Therapy’s Recruiting team if you need a reasonable accommodation or any assistance completing any forms or to otherwise participate in the application process.

DotCom Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.