Digital Organising Associate – Consultant

Title: Digital Organising Associate (Consultant)

Location: Remote, Worldwide

350.org is looking for a brilliantDigital Organizing Associate for a freelance /project consultant role from July – November 2023 to join our team of dedicated individuals.

About 350.org

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here.

About theDigital Organizing Associate Position

This role will assist 350.org’s global digital team in delivering an effective and efficient global day of action in November 2023, and the wrap-up work that follows the mobilization.

They will work closely with the Digital Organizing Manager as well as Global Digital Campaigners, and assist the Supporter Services and Engagement Coordinator in building and strengthening the relationships between 350.org and its online supporters. The support might include (but isn’t limited to): managing incoming requests from the 350 local group network and event organizers, on email and social media channels, and redirecting enquiries to relevant departments/teams; supporting publishing of organizing guides and other digital content on our website; other digital organizing and campaigning support around the global day of action.

Responsibilities

• Work with the supporter services coordinator to monitor incoming emails from supporters and volunteers, and enquiries coming in through global social media channels.
• Set processes for redirecting enquiries to relevant departments/teams and flag bugs/typos/broken pages or links, etc.
• Direct users to relevant 350.org trainings and organiser-support resources.
• Assist in updating 350’s mobilisation map of local events .
• Assist in publishing organising guides and other materials on our website, and keeping organising toolkits and other materials up to date.
• Deliver feedback to Digital Campaigners on their email campaigns based on supporter and organiser responses.
• Provide tech support on global and regional webinars that are scheduled around the time of this mobilisation, including making sure Zoom data is synced to our email database.
• Proofreading and testing email blasts set up the digital campaigners.
• Assisting in the testing and quality assurance of the website, action pages and organising materials.
• Data reporting and support to regional organisers to ensure effective absorption work is done after offline actions have taken place.

Required Qualifications

• Proven experience in digital organising, online community management, customer service or supporter services.
• Strong organisational and communication skills.
• Good time management, ability to multitask and prioritise tasks effectively.
• Knowledge of email marketing tools, CMS (Salesforce), CRM (WordPress) or similar tools.
• Passion for climate justice and dedication to creating positive social change.
• Strong teamwork skills and ability to work collaboratively with a diverse group of stakeholders in a home-based, online office environment
• Attention to detail and ability to work in a fast-paced environment.
• Fluency in English. Additional language skills are a plus.

We believe that the fossil fuel industry disproportionately hurts the most marginalised people in society including people of colour, indigenous communities, people from working class backgrounds, women and LGBTQ people. We believe that these communities must be centred in the work we do. Hence, we strongly encourage applications from people with these identities or who are members of other marginalised communities.

Location: Remote, anywhere in the World.

Position Type: Full time

Remuneration: Up to USD $3,000 per month, depending on experience and location. Please note you will be responsible for your own tax, social security and equipment for carrying out this project

To apply: Please share your CV and a cover letter by 3 July 2023

350.org is an equal opportunity employer. 350.org strives to be an inclusive and collaborative group of people who bring a variety of approaches to the work we do. We’re committed to the principles of justice, and we try to build a safe workplace where everyone is treated fairly and enjoys working together. We value new perspectives, ideas of all sorts, and different ways of working. Diverse perspectives and experiences improve the way 350.org carries out our work including what we decide to work on and how creatively/effectively we do that. We do our best to make staff positions accessible to all potential team members, regardless of race, national origin, ethnicity, age, disability, assigned gender, gender expression or identity, sexual orientation or identity, religion or creed, veteran status, marital or parental status, and genetic information. We also strive to include team members in communities most impacted by climate change or impacted by other kinds of environmental, social, and economic injustice.

If you have suggestions of improvements we welcome you to share your input with us at jobs@350.org with the subject line Hiring Feedback’..