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DevOps Manager – Observability

Title: DevOps Manager – Observability

Location: Bulgaria (Remote)

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believes decisions powered by data are the norm. You care about the well-being of others and yourself.

Overview:

LivePerson is looking for talented CloudOps Manager to take our Cloud Operations to the next level. The ideal candidate has a strong engineering background, excellent communication skills, and the ability to hire, mentor, train, motivate, retain, and lead new team members.

You will:

  • Lead the Cloud Operations and Virtualization team, responsible for GCP cloud operations, virtualization systems (VMware + OpenStack), image management, VM provision automation, and various other platform solutions the company relies on.
  • Lead the troubleshooting of complex incidents in production environments.
  • Manage and oversee the cloud infrastructure, ensuring high levels of availability and performance.
  • Collaborates with the Security team to ensure infrastructure embraces and applies necessary security strategy.
  • Drive the development and engagement of employees through professional development programs, tasks of increasing complexity, projects, and engagements.
  • Provide direction on emerging technologies to be incorporated into infrastructure products and services to deliver the overall IT strategy successfully.
  • Introduces innovative, differentiating infrastructure capabilities that enhance our overall competitive capabilities and employee productivity.
  • Help drive cloud-first initiatives with best-of-breed industry providers such as GCP, AWS, and Azure.
  • Identifies and requests changes that impact the enterprise; understands the change management process, risk assessments, and risk mitigation for each change; plans, briefs, and implements the change.

You have:

  • Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline, or in place of a 4-year degree, equivalent engineering work experience in a CloudOps, DevOps, or similar role.
  • 6+ years of experience in a DevOps or CloudOps role with 2+ years of management experience.
  • Strong experience in one of the major public cloud providers (GCP, AWS, or Azure, with GCP being preferred).
  • Strong leadership skills and a desire to mentor junior talent.
  • Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, team members, and stakeholders.
  • Cloud certifications in GCP, AWS, or Azure are preferred.
  • ITIL certification is preferred.

Benefits:

  • Health: medical, dental, and vision
  • Time away: 28 vacation days
  • Development: Native AI learning
  • Additional: Food Vouchers, monthly phone and internet allowance.

Why you’ll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let’s just say we’re very proud to be on Fast Company’s list of Most Innovative Companies and Newsweek’s list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere around the globe.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.state, and local law.