Customer Success Senior Manager – Key Accounts

Title: Customer Success Senior Manager – Key Accounts

Location: Remote, USA

Marqeta is on a mission to change the way money moves. Our open API card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Block, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions, and manage payment operations in real time. Founded in 2010, Marqeta IPO’d in 2021 and has grown into a team of over 900 Marqetans in the US, UK, Singapore, and Australia.

Our Key Accounts team partners closely with Marqeta’s strategic accounts to deliver modern card Issuing and payment solutions in support of their end users needs. As a Senior Customer Success Manager – Key Accounts, you will be responsible for a named account(s) and work closely with cross-functional teams to lead the accounts’ operational needs and growth.

Your knowledge of payments combined with your communication skills and analytical abilities help shape the success of your account. You provide exceptional client service and consistently think one step ahead of your customer’s needs. You excel at problem solving and provide innovative approaches and deliver workable solutions. You persistently explore and uncover the business needs of your client to understand how Marqeta’s product offerings can grow their business. You move quickly but thoughtful, always thinking through the whole picture and desired result. You set the vision and the strategy for how modern card issuing and money movement can support your customer’s end users and closely partner with cross-functional teams in order to meet those goals.

We work Flexible First. This role can be performed remote within the United States or from our Oakland, CA office. We’d love for you to join us!

What You’ll Do

This role performs a range of strategically essential activities – here are a few of them:

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of the Customer Success team. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.

What We’re Looking For – Leverage MQ Reference for Job Grades & Levels

• 12+ years experience in B2B customer-facing roles
• Familiarity and first-hand knowledge of payments required, understanding of the card issuing space strongly preferred
• Superior communication skills (interpersonal, verbal, presentation written, email)
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to lead team independently
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner

Recruiter For This Role

• Katie Bamba

Typical Process

• Application submission
• Recruiter phone call
• Hiring manager video call
• Virtual Onsite consisting of 4-5, 45 min calls
• Offer!

Compensation and Benefits in Marqeta’s Revenue Organization

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

Within our Revenue organization at Marqeta, On Target Earnings (OTE) is composed of a mix between annual salary and variable compensation, which is earned based on your individual performance and that of your immediate team.

When determining an OTE figure we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base OTE range for this position is:

• National: $151,875 – $202,500
• Premium: $160,313.00- $213,750.
• Premium Plus: $168,750 – $225,000

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual development dollars to support our people growth and development

Equal Opportunity, Accommodations, and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants, irrespective of any characteristics protected by law. This includes (but is not limited to) race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, color, ancestry, and Veteran status. We consider qualified applicants from all backgrounds, without regard to criminal histories, in accordance with applicable legal requirements.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond, please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.