Customer Success Operations Analyst

Customer Success Operations Analyst

at Planet (View all jobs)

United States, Remote

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.

About the Role:

The Customer Success Operations Analyst will be responsible for building and implementing data driven improvements to Planet’s Customer Success processes, systems and structure. Day to day you will shape and plan CS ops workstreams, collaborate with stakeholders both within the CS function and outside of it, facilitate and deliver improvement initiatives.

Impact You’ll Own:

• Shape and implement a Global Customer Success Strategy with Customer Success team leaders
• Partner with a wide variety of stakeholders to develop and implement customer success processes and technical solutions
• Work cross-functionally to obtain buy in and tackle complex business problems
• Identify opportunities to improve efficiencies and lead efforts to scale, align and invest
• Drive repeatability, predictability, and scalability across the business
• Analyze, author and present high-impact recommendations and plans to Leadership
• Structure concise, clear presentation of findings and prioritize issues as appropriate
• Support strategy plans for Marketing, Sales Operations and Channel Teams
• Define requirements and work with systems teams to implement new tools/solutions
• Be a trusted advisor to Customer Success Leadership

What You Bring:

• 2+ years prior Customer Success Operations, Revenue Operations, or related field experience
• Results-oriented and demonstrated ability to identify root causes of problems, generate and evaluate creative solutions
• Demonstrated ability to scale and equip the business in a strategic manner and make data-driven decisions
• Ability to conduct sophisticated and creative analysis, yet translate those results to easily digestible messages and action based insights
• Excellent presentation, communication and relationship building skills.
• Proven accountability and experience driving for results
• Highly organized with excellent attention to detail
• Capable of working in a fast-paced environment and prioritizing multiple work assignments simultaneously
• Expertise with tools/systems such as Gainsight, Salesforce, Excel

Benefits While Working at Planet:

• Comprehensive Health Plan
• Wellness program and onsite massages in specific offices
• Flexible Time Off
• Recognition Programs
• Commuter Benefits
• Learning and Tuition Reimbursement
• Parental Leave
• Offsites and Happy Hours
• Volunteering Benefits

Compensation:

The US base salary range for this full-time position at the commencement of employment is $79,100 – $130,100. Additionally, this role might be eligible for discretionary short-term and long-term incentives (commission, bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

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Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet’s front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.