Customer Service Specialist

Customer Service Specialist

dallas, texas(remote)

$16.99 – $17 per hour

temp to perm

high school

shift: First

work hours: 8 AM – 8 PM

category office and administrative support occupations

reference AB_4264651

Job details

Do you want to join the largest provider of supplemental insurance in the nation!? This is your opportunity! We are seeking full-time, customer focused individuals who have a passion for providing an outstanding service experience to join our award winning Client Account team. This position is 100% REMOTE (MUST be able to work EST hours) so we do expect it to move fast!

What you will get:

• Weekday Schedule (No Weekends)
• Equipment Provided

Be sure to APPLY TODAY!

Responsibilities

The Client Account Coordinator will oversee the Commercial Enrollment Operations for Dental & Vision. The CAC will build effective relationships with Sales Account Managers, brokers/consultants and front-line benefit contacts to ensure a high degree of satisfaction with our products and services.

• This is a call center position taking in-coming calls from Agents
• Provide professional, timely, and accurate customer support to all group administrators, brokers and agents with questions and requests
• Document calls, ensuring that all notes are completed using established templates
• Process all group renewals and cancellations
• Review client information to ensure that all paperwork is properly signed and completed
• Research and respond to all escalated inquiries with a sense of urgency

What you’ll have:

• High School Diploma
• 3+ year of call center experience
• Account Coordinator expereince

PAY: $17.00 per hour

** 100% REMOTE – MUST be able to work 8am-5pm EST and/or 11am-8pm EST **

Skills

• Telephone Etiquette
• Follow-up
• Customer Service
• Active Listening
• Basic Computer Skills
• Call Center (2 years of experience is required)
• Call Center Support (2 years of experience is required)
• Insurance

Qualifications

• Years of experience: 3 years
• Experience level: Entry Level

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).