Customer Service Representative

Customer Service Representative

WORK FROM HOME, UNITED STATES 

SUPPORTNINJA CAREERS CUSTOMER SUPPORT

FULL TIME

REMOTE

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

Job Summary:

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

Job Responsibilities:

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Minimum Qualifications:

• Must have high school diploma or equivalent
• Must be 18 years of age or older
• 6 months customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Ninja Perks and Benefits:

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow as a Customer Service Representative! Are you ready?

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off
• Opportunities for skills training and personal and professional development
• Employee Referral Program

$15 – $15 an hour

*This job description is not all inclusive and may include other duties and responsibilities based on business needs.