Customer Service Representative
Remote
Full time
job requisition id
R0010506
Job Description Summary
The Customer Service Representative is responsible for coordinating sales support and providing a high level of customer service for all dealer accounts, including national and key accounts. Works closely with customers directly and with our sales reps and sales manager to ensure timely processing of purchase orders, return authorizations, and credits. Provide both consumer and technical customer support for product end users.
Essential Functions
Minimum Qualifications
Physical Requirements
Employee will be sitting the majority of the time, with some walking. Lifting and carrying of weights up to 10 pounds to access books and reports and to transport paperwork and materials. Manual dexterity for extensive computer work and writing. Hearing, speaking and vision are required.
Mental Requirements
Must communicate effectively in verbal and written formats. Reading comprehension and basic math skills are a requirement. Flexibility to effectively deal with a variety of people and situations and to handle interruptions and multiple tasks simultaneously. Quick thinking and problem solving to readily assimilate information. Ability to maintain tact, diplomacy and highly professional manner both verbal and in writing communication. Initiative to effectively complete tasks with little supervision. The ability to identify and appropriately handle confidential information.
Equipment Used
Assigned computer
Work station and supply needs are provided.
Working Environment:
Work is completed REMOTE during normal working hours, though extended hours are sometimes needed. Significant amount of time spent on phone with customers. Co-worker support, guidance and reinforcement are readily available. Daily team interaction via Web conference meetings.
Job Classifications and requirements:
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Calculator – Calculator (Equipment Used-United States of America)
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Copy Machine – Copy Machine (Equipment Used-United States of America) (only in office)
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Fax Machine – Fax Machine (Equipment Used-United States of America) (only in office)
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Light, relatively stationary work (usually sitting), observing, etc. – Light, relatively stationary work (usually sitting), observing, etc. (Physical Requirements-United States of America)
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Personal Computer – Personal Computer (Equipment Used-United States of America)
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Printer – Printer (Equipment Used-United States of America) (only in office)
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Telephone – Telephone (Equipment Used-United States of America) via laptop computer ‘soft phone’.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.
Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled