Customer Service Representative

Title: Customer Service Representative

(Remote)

Location: Remote United States

Hi there! We’re PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals and moments they love.

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we’re calling all rebels, instigators, idealists and builders to join our constantly growing team!

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we’re off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us! If it sounds like you belong here, we should meet!

Customer Service Representative

SHIFT: Tuesday – Saturday 2:30- 11:00pm ET

Why We Need You

• Responsible for the transaction processing associated with the operation of the Customer Service Communications Center and the Field Service organization.
• Monitoring the notification of Field Service personnel and communicating any issues to CSCC management.
• Screening and routing of telephone calls from customers and employees, and filing.
• Must be able to work a variety of shifts, including weekends and holidays
• Logging all customer issues in the Service Management System.
• Maintaining housekeeping standards.
• Conducting customer satisfaction surveys; update current job skills regularly; ability to perform to defined standards and carry out special work assignments.
• Work in a team environment while participating as a team member focused on continuous improvement and total customer satisfaction.
• Mentoring and training new Customer Service Representatives
• Provide information to all customers when required.
• Analyze the urgency of a customers’ problem; interface with all customers, which requires tactful and discreet communications skills.
• Additional contacts are PAR and third-party service management and field engineers.

What We’re Looking For

• High school diploma or equivalent.
• One year of customer service experience.
• Experience in dealing with multi-line and heavy phone volume.
• Advanced typing and basic computer skills.
• Excellent communication skills.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor’s website.