Customer Service Representative

Customer Service Representative

REMOTE (US)

SERVICE DELIVERY WORK AT HOME (US)

FULL TIME

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

We change the game by prioritizing fun in our workplace. By joining our team as a Customer Service Representative, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Customer Service Representative look like?

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes
• Performs other duties as assigned

What are the required qualifications for a Customer Service Representative?

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Minimum of 1 year of experience in customer service
• Good communication skills, verbally and written
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to multitask, prioritize and manage time effectively
• Proficient in PC operation and navigation

Having these qualifications are helpful, but not required

• Call center or BPO experience
• Experience supporting customers on all channels – voice calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Medical, dental and vision insurance
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development