Customer Service Representative

Customer Service Representative

Location: United States – Remote

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

As a Customer Service Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers’ compensation and property losses. You will work with customers in taking new losses, resolving/answering problems, responding to information requests, and processing minor claims.

This is an entry level position in our claims contact center and provides excellent career pathways into our claims organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

• Start date is April 10th, 2023
• Training Hours are Mon-Fri 9:30am-6:00pm EST for the first 6 weeks of employment.
• After training, the schedule is as follows (shift differential begins after training):
  • 10:00 am to 8:30 pm EST on Monday, Tuesday and Wednesday (Available if your state requirements allow the 10 hour shift)
  • Days off will be Thursday and Friday
  • 7:00 am to 12:00 pm EST Saturday and Sunday

Key Responsibilities:

• Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisal and organizing car rental where appropriate
• Initiate claims according to claims best practices, as assigned and provide exceptional customer service
• Utilize multiple computer applications to accurately document claim information
• Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand
• Be provided with 6 weeks of paid training as well as ongoing coaching and development to ensure your success

Qualifications:

• A demonstrated background in customer service, insurance, retail, restaurant or a related field
• Excellent communication skills with strong ability to empathize with customers
• Strong attention to detail
• Experience working in a Windows-based computer environment
• The ability to work in a collaborative environment
• Problem solving and critical thinking skills and have a strong attention to detail.
• You use excellent verbal and written communication skills (bilingual – Spanish/English is a plus) to develop and enhance strong impactful customer relationships
• High School Diploma or equivalent required, bachelor’s degree a plus

Additional Information:

• This is a 100% remote, work from home opportunity
• Availability to work all holidays is required, including holidays that fall on your normal days’ off

As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.

Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 – $61,027