Customer Service Claims Coordinator – Life, Waiver, and Annuity Claims

Customer Service Claims Coordinator Life, Waiver, & Annuity Claims

remote type

Hybrid – In office as needed

locations

Remote – United States

time type

Full time

job requisition id

R000102008

We understand that nobody majors in insurance while they are in college, and that limited knowledge of insurance should not impact your qualifications for our available positions! Guardian will work with you to build the tools and skills you need to succeed in this exciting and challenging career!

Guardian is seeking individuals with educational diversity or relevant work experience to fuel our dynamic work environment. Individual Market Claims is responsible for fair and proper evaluation of life, annuity, and life waiver of premium claims from the initial claim notification to claim determination. If you want a rewarding career that will provide you with ongoing growth and development, please continue reading.

You are

• Someone that works well in a team as well as independently. You have exceptional attention to detail as well as excellent written and verbal communication skills. Able to manage several priorities all with a positive and supportive attitude.

You will

• Learn various claim handling concepts and high-quality service standards in a collaborative team environment.
• Be responsible for detailed fact gathering, claim file creation for multiple business divisions, and management of incoming/outgoing customer correspondence.
• Learn concepts related to medical, legal, occupational, and financial aspects of life, annuity, and life waiver of premium claims.
• Proactively support coworkers by taking ownership of various responsibilities to ensure a balanced workload across the team.
• Strive to solve complex problems, making quick but thoughtful decisions to resolve client issues.

You have

• A college or university degree or the equivalent work experience.
• An interest in providing quality internal/external customer support.
• Proficient with Microsoft Office products, including Word, Excel, and Outlook.

Salary Range

$39,370.00 – $59,050.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose to inspire well-being we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
• Dental plan
• Vision plan
• Health care accounts flexible spending, health reimbursement, and health savings accounts
• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage
• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)
• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health
• Wellness programs, including fitness program and equipment reimbursement
• Child, adult, and elder back-up care support through Bright Horizons
• Adoption assistance
• College planning
• Tuition reimbursement
• Student loan assistance
• Commuter benefits in select metropolitan areas

Justice, Equity, Diversity & Inclusion (J.E.D.I.)

• Employee Resource Groups that advocate for inclusion and diversity
• J.E.D.I. certification and training programs
• Matching gifts/volunteering

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.