Customer Relationship Specialist

Customer Relationship Specialist

Remote

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remote type

100% Remote

locations

United States – Remote

time type

Full time

posted on

Posted Today

job requisition id

R2314390

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you’ve landed in the right place.

Do you have amazing customer experiences and tell all your friends about it? That’s the type of feedback we hear from our customers every day! Our dynamic team of professionals help customers with their Auto and Home policies, using industry-leading digital applications and technology.

ABOUT THIS OPPORTUNITY

As a Customer Relationship Specialist, you would be handling inbound telephone calls or written requests from customers. No selling involved – your job is to make it easy to get things done by providing fast, high quality service experiences. No insurance experience is required either – we’ll provide you with all the training you need to get started with an assigned mentor and call coaches, plus you’ll receive ongoing training and support as you build your career at The Hartford.

This role could be a good fit if you:

• Enjoy helping customers over the phone
• Have the ability to learn insurance product and processes in a remote training environment
• Thrive in a fast-paced work environment
• Are able to commit to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Location: Remote

Start Date: November 6, 2023

Training Hours: 9:30AM-6PM EST Monday – Friday (5 weeks with no time off)

Post Training Hours: 9:30AM-6PM EST Monday – Friday

QUALIFICATIONS:

WHO YOU ARE:

• You are able to confidently handle customer requests and have a strong attention to detail, exceptional problem solving and critical thinking skills
• You can effectively communicate with customers while also using computer systems to research and process information
• You have prior customer interaction experience (preferred)
• You maintain a positive and professional demeanor
• You have a High School Diploma

BENEFITS:

• Medical, Dental, Life and Disability Insurance – EFFECTIVE ON DAY ONE!
• 19 days paid time off in your first full year
• Tuition reimbursement
• Paid volunteer opportunities
• Employee recognition
• Wellness program

And more!

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 – $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age