Customer Experience Professional

Title: Customer Experience Professional (Remote)

Location: Remote

Becoming a Customer Experience Professional at Red Ventures means launching a career with a company ranked one of the Best Large Companies to work for in 2022. It’s easy to see why! Imagine a day in the life of a Red Ventures Professional: a supportive team by your side, goals to strive for, and defined career paths.

About the Role

What will you be doing?

• As a Customer Experience Professional, you will process orders, forms, and requests as well as respond to customer inquiries. These will be inbound phone calls from residential customers who interacted with our sales team or websites.
• Your goal is to establish rapport, understand the customer’s needs, and input order/customer data into multiple Customer Relationship Management tools (CRMs) to ensure that the order placed by the customer gets completed.
• We will set you up with all the tools you need for success paid training, proprietary technology, dynamic scripting, and expert coaching. A reliable, high-speed internet connection is required.

What does the schedule look like?

This position is full-time and fully remote. Schedules can range between 8am EST to 8pm EST Monday through Friday, with a rotating Saturday shift (Saturdays from 9a EST 3p EST). Schedules are 40hrs/week + lunch.

What about Pay/Compensation?

You will be compensated based on an hourly rate of $13/hour.

What about the benefits?

As a full-time employee, you will be eligible for our benefits package. Our benefits package includes, but is not limited to:

• Comprehensive Medical, Dental, and Vision coverage
• Emotional and Mental Health services, support, and resources
• Health Savings Accounts (HSAs)
• Flexible Spending Accounts (FSAs)
• Company-paid Life Insurance and Employee Assistance Program (EAP)
• Tuition Reimbursement Program
• Long-Term/Short-Term Disability
• 401k Savings Plan with company match
• Paid Time Off/ Sick

Note: For most benefits, you are eligible on the first of the month following 60 days from the date of hire.

What We Are Looking For

No experience required! We are a place where talent – of all levels and all backgrounds – can earn, learn, and grow for years to come. We look for teammates who are:

• Accountable. You come to work, ready to work. Your team can count on you.
• Adaptable. Do you thrive under pressure and go with the flow when change happens?
• Coachable. Our leadership teams are the best of the best and are here to help you reach your goals every step of the way.
• Driven. You are passionate, motivated to learn, and determined to succeed.
• Funny. A sense of humor is a must! We work hard and play hard the virtual fist bumps are for free!
• Gritty. You bring your best attitude and effort, all the time. Giving up is not in your nature.
• Honest. Integrity is non-negotiable here. We are here to win the right way every day.

Who We Are

Red Ventures is a multi-billion-dollar portfolio of digital companies that specializes in bringing consumers and brands together. We are made up of more than 4,500 employees across 5 continents – and adaptability is at the core of everything we do. We measure our impact not by profit but in our ability to positively change the trajectory of the people and communities we touch. At our core, we believe:

• In making every second count
• In getting better every day
• In winning the right way
• In being the change we wish to see in the world
• Everything is written in pencil
• In being great people to work with
• In leaving the woodpile higher than we found it

With a portfolio spanning dozens of geographies, business teams, and industries – the opportunities to learn, grow, and find work you’re truly passionate about here are limitless. But just to be sure – we also provide world-class training and leadership development opportunities at every stage of your career, no matter where in the world you’re located.

Currently, we are hiring for this position in the following states: Alabama, Georgia, Indiana, North Carolina, South Carolina, Texas, West Virginia, and Wyoming. You must be able to pass a pre-employment drug screen and background check.