Collections Specialist

Title: Collections Specialist

Location: Remote – USA

HubSpot is looking for a highly motivated, customer-centric International Collections and Contract Specialist. If you’ve got the qualifications listed below we want to talk to you about our open position. We are looking for an exceptionally smart and ambitious candidate who’d like a shot to prove their worth in a fast paced, growing software company.

Responsibilities:

• The duties of a Collections and Contract Specialist include collection calls and correspondence in a fast paced, goal-oriented collections department.
• Work independently and with management to improve collections processes and analyze current state of business
• Providing customer service regarding collection issues, account review, and resolving client discrepancies.
• Accountable for reducing delinquency for assigned accounts.
• Perform varying tasks and duties necessary to reduce Accounts Receivable.
• Enlist the efforts of sales reps, account managers, and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with Sales & Finance regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with customers.
• Provide excellent and considerate customer service to customers

Ideal Candidate Qualifications:

• Fluent English a must
• Fluent in additional language a plus

• Experience with High Volume Collections.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience required
• Super-strong attention to detail
• Experience with NetSuite and Salesforce a plus
• Experience with Excel required
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Must be able to work independently without constant supervision
• Commitment to excellent customer service
• Organized self-starter that enjoys problem-solving
• Must be resourceful and tenacious

Cash compensation range: 52000-78000 USD Annually
The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, all HubSpotters are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.