Collections Agent

Collections Agent

Remote

Above Lending, Inc. is a next-generation financial services company. We provide simple and transparent products aimed to help our clients achieve their personal finance aspirations and take control of their debt. With competitive rates and personalized support from our loan specialists, our mission is to simplify the lending process and help borrowers attain financial well-being. We are passionate about making credit more affordable and accessible, and we’re committed to helping our clients accomplish their goals.

Above Lending is looking for experienced Collection professionals, from the lending industry, to collect on debt in all stages of the loan cycle.

Responsibilities:

As a Collections Agent at Above Lending, you will be helping our customers understand their repayment options and scheduling payments for delinquent accounts. You may have to communicate with customers on the phone, text, or by email regarding their loan status.

Skills:

• Excellent listening and understanding skills
• Excellent verbal and written communication skills
• Excellent negotiations skills
• Critical thinking and problem solving
• Ability to multitask
• Data entry
• Ability to follow instructions

Experience:

• Two (2) or more years of experience working in a contact center environment
• Two (2) or more years of experience in the financial services industry
• One (1) or more years of experience in collections
• Technical Proficiency with Client Relationship Management system (CRM)
• Customer Service Orientation
• Effective Communication: Includes listening, verbal & written
• Compliance Awareness
• Supports Team/Department Collaboration & Inclusion
• Problem Solving/Analysis
• Planning & Organizing
• College degree preferred
• 2+ years of customer service experience preferred

Experience with the following software applications is a plus.

• Talkdesk
• LoanPro
• Zendesk

Why join us?

We are looking for great people to join a fast-paced, growing, and innovative business. For eligible fulltime employees, we offer:

• Considerable employer contributions for health, dental and vision programs
• Generous personal time-off
• 401(K) match
• Merit advancement opportunities
• Career development & training

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class company that loves what we do…and we have fun doing it!

Under the California Consumer Privacy Act (“CCPA”), Above Lending is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.

*Above Lending is an equal opportunity Employer*

Above Lending does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Above Lending employees or the Above Lending Finance and HR teams. No placement fee will be paid to any third party unless such a request has been made by the Above Lending HR team.