Clinical Software Success Manager

Title: Clinical Software Success Manager

Location: Remote – US

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Clinical Software Success Manager – Remote, US

Schedule: Monday – Friday, traditional hours

Our Software Services and Support (S3) Team is expanding and we’re looking for team members who are passionate about utilizing genomic information to improve healthcare to join us. We are seeking a Clinical Software Success Manager with experience to collaborate with customers to identify and document clinical workflows to ensure customer success and satisfaction.

What you’ll do:

• Support sales with clinical and technical demos of Invitae’s software products.
• Provide clinical guidance to sales, internal stakeholders, and customers as it relates to software.
• Collaborate with customers, sales, and customer success to define, document, and refine clinical workflows to incorporate our support tools and other software solutions.
• Monitor and analyze metrics and feedback from clients to identify opportunities to maximize customer success with software solutions and genomic testing.
• Provide and document feedback from customers to advise the product team of potential enhancements and bugs.
• Lead customer training on software solutions for go live and a train-the-trainer approach.
• Partner with S3 Enterprise Project Managers to facilitate implementation/integration projects after an executed contract from Sales.
• Monitor, optimize and refine workflow after the successful implementation project is complete.
• Attend customer business reviews with stakeholders to present success metrics.

What you bring:

• Board-certified genetic counselor 5+ years experience in clinical or translational research, preferably in a clinical genetics laboratory setting, or comparable combination of experience.
• Comfortable in at least one of the following clinical areas; hereditary cancer, cardiology, proactive, pharmacogenomics or women’s health.
• Experience in laboratory sciences, genetics, drug information or another healthcare setting is preferred but not required.
• A passion for customers and a commitment to high customer satisfaction.
• Working knowledge of clinic workflows and research workflows including electronic medical records.
• Excellent communication and teamwork skills – including the ability to map out components of a project and create an estimated timeline for the work.
• Ability to present to diverse levels of internal and external organizations including a variety of clinical areas.
• Strong interpersonal skills and the ability to establish solid relationships and elicit cooperation from a variety of stakeholders.
• Exceptional analytical and strategic problem-solving skills.
• The ability to work both independently and collaboratively in a dynamic environment. Flexible to shifting priorities, demands, and timelines; able to promptly and efficiently react to project adjustments and changes.

#LI-REMOTE

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.

USA National Pay Range

$95,600$119,500 USD

Please apply even if you don’t meet all of the What you bring requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

Join us!

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We truly believe a diverse workplace is crucial to our company’s success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.

You can find a detailed explanation of our privacy practices here.