Clinical Enablement Specialist

Title: Clinical Enablement Specialist

Location: Remote

Virta is the first company with a clinically-proven treatment to safely and sustainably reverse type-2 diabetes without the use of medications or surgery. Our innovations in nutritional biochemistry, data science and digital tools combined with our clinical expertise are shifting the diabetes treatment paradigm from management to reversal.

Our mission: reverse type 2 diabetes in 100 million people.

Virta is available to 100% of the U.S population, and we are expanding our capabilities to bring our groundbreaking online type 2 diabetes reversal treatment to even more patients.

We’re looking for a motivated individual to join our Clinical Enablement team at Virta. As a Clinical Enablement Specialist, you will support the clinical operations of our provider team as we guide patients through diabetes reversal. Your primary responsibilities in this role will include working with internal and external teams to improve provider efficiency by executing on clinical support tasks in order to achieve positive patient health outcomes.

The Clinical Enablement Specialist will be part of a team who is accountable for metrics such as patients under management per provider and overall provider satisfaction. We’re looking for someone who is passionate about clinical operations and who is willing to jump in and make an impact. This role will work cross-functionally with our coaches, providers, CS, enrollment, and engineering teams to ensure our providers and patients are receiving resolutions for clinical issues which will help Virta transform more and more patients’ lives!

Responsibilities

• Execute on tier 1 and 2 provider and coach requests via the ZenDesk ticketing system. This includes cueing up prescriptions in our electronic prescribing software, handling prior-authorization requests, and ordering patient labs.
• Communicating with outside healthcare facilities (i.e. Insurance companies, pharmacies, labs, clinics) to fulfill clinical requests from Virta’s providers
• Utilize our EHR Spark in order to review and transcribe incoming patient labs, and appropriately cue them up for our providers to review
• Continually find ways to improve our processes and support our clinical teams, while maintaining high patient safety and quality standards

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Become familiar with the Virta treatment and be able to answer all different types of provider tickets autonomously
• Become familiar with our provider databases and how to appropriately pull information from them to answer both internal and external questions
• Develop a consistent and efficient daily workflow with the team to ensure all tickets and requests are resolved in a timely manner (usually within 24 hours)

Must-Haves

• Experience working in a healthcare clinical setting
• Passion for clinical operations and working closely with healthcare providers
• Ability to think critically and be data-driven in solving patient problems
• Operational experience- especially in a fast-growing, rapidly changing environment
• Knowledge of technology tools and ability to quickly pick up new technologies
• Strong and effective communication skills, with the ability to listen to understand an issue and problem solve
• Keen attention to detail in order to effectively solve tickets the first time around
• Strong time management skills and the ability to work efficiently while multitasking

Nice-to-haves

• Clinical Experience working alongside doctors and nurses to deliver patient care
• Customer facing experience
• Prior experience using technology tools including GSuite, ZenDesk, SalesForce, and JIRA
• Healthcare and diabetes knowledge

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally
• You have a strong sense of ownership and take initiative while empowering others to do the same
• You prioritize positive impact over busy work
• You have no ego and understand that everyone has something to bring to the table regardless of experience
• You appreciate transparency and promote trust and empowerment through open access of information
• You are evidence-based and prioritize data and science over seniority or dogma
• You take risks and rapidly iterate

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta’s security and privacy procedures to ensure our patients’ information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $47,954 – $62,286. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.