Location: US Locations Only; 100% Remote
About: Pro Coffee Gear is a rapidly growing Coffee equipment e-commerce company based in Austin, Texas. The founder is a serial entrepreneur with several other successful companies. You can learn more about him here: www.linkedin.com/in/wwakefield
Client Success Lead
In this role, you will own several business-critical functions:
Sales enablement: Some of our clients purchase products directly from our website. However, we sell very high-value products over 50% of our sales come from our consultative sales process. This process requires several interactions and quotations. You will take the lead in facilitating email and text communications. This will take the form of draft emails and Shopify checkouts. Eventually you will be handling most of these communications on your own. This also includes 3rd party sales channels and social channels.
Client Success: We sell a variety of commercial equipment that requires either professional installation or someone who’s familiar with the plumbing and electrical requirements. While we’re continually building out automated ways to address any questions our clients have before they have them, a fraction of our clients still need help or have questions regarding their equipment. This typically consists of the following
Pro Coffee Gear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.