Claims Specialist III, Excess Commercial General Liability

Claims Specialist III, Excess Commercial General Liability SIGN ON BONUS

United States – Remote

Full time

job requisition id 83466

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

A SIGN-ON BONUS will be given to all external candidates hired into this role. The bonus is paid in the first pay period after 30 days of employment.

Territory: The location of this position is flexible and open to virtual and/or remote based applicants.

What you can Expect: Investigate, evaluate, and resolve commercial lines claims of high severity and complexity to a successful resolution. The specialist will handle litigation in this position and is expected to navigate brokerage policies that require special handling.

The ideal candidate will have:

• 3-5 years of claims handling experience; specifically commercial general liability (CGL).
• Exposure and familiarity handling bodily injury (BI) claims is preferred.
• Litigation claims handling experience
• Demonstrated customer service expertise.
• The ability to juggle multiple competing priorities simultaneously.
• Strong written & verbal communication skills.

(For internal use only) Compensation grade: F4

#LI-LC1

#LI-DNI

Job Description Summary

The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you!

As a Claims Specialist, you’ll investigate, evaluate and resolve commercial and professional lines claims and lawsuits of a severe and complex nature, or from a specialty line or program of significant value to the organization. You may have opportunities to assist in coaching, training and mentoring individual team members. We’ll count on your expertise in a particular line of business or risk. It will be essential to build and maintain relationships with customers and key business partners.\

Job Description

Key Responsibilities:

• Resolves claims successfully according to company quality standards. This may include such claims as arson, fraud excess/umbrella, directors and officers, medical and legal malpractice, governmental liability, products and completed operations and premises bodily injury of a complex and severe nature.
• Manages the work and performance of vendors to successfully resolve claims.
• Meets the expectations and requirements of internal and external customers.
• May Assist in the development of team members, including coaching, training and mentoring. Acts a subject matter expert in a particular line of business or risk.
• Builds and maintains open and trusting working relationships with insureds in order to gather and share pertinent information.
• Evaluates claims to help identify and manage reserves according to company standards.
• Maintains current knowledge of all insurance lines, court decisions which may impact the claim function, current guidelines in the claims function and policy changes and modifications. This may require attendance at various seminars and training sessions.

May perform other responsibilities as assigned

Reporting Relationships: Reports to E&S/Specialty Claims Manager, E&S/Specialty Senior Claims Manager.

Typical Skills and Experiences:

Education: High school diploma or GED required. College degree preferred. Additional education in a particular line of business may be required by the hiring business unit. Insurance coursework preferred.

Licenses/Registrations/Designations: Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Completion of insurance courses such as IIA, AEI or CPCU preferred.

Experience: Five years claims handling experience or comparable work experience preferred. Prior experience in directing defense counsel preferred. Prior experience with complex coverage issues and reinsurance reporting preferred. Prior multi-jurisdictional, E&S or other specialty lines experience preferred. Specific experience in a particular business line may be required by the hiring business unit.

Knowledge, Abilities, and Skills: Specific knowledge in a particular line of business and/or additional education may be required by the hiring business unit. Familiarity with various types of insurance policies preferred. Knowledge of the processes of the independent adjusters and attorneys in order to manage claims and assist in litigation management. Ability to analyze facts and coverages to evaluate damages. Ability to direct independent adjusters and attorneys in claims and litigation management. Proven track record in customer service required. Ability to connect with a wide variety of technical/professional individuals and groups, by phone and in writing. Ability to build and maintain working relationships with insureds in order to gather and share pertinent information. Ability to work independently and deal with ambiguity. Ability to present to all levels of management.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing Exceptions to the above minimum job requirements must be approved by the: Vice President and Human Resources Vice President.

Job Conditions:

Overtime Eligibility: Eligible (Non-exempt)

Working Conditions: Normal office environment. Travel as necessary. This job is located in California.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Claims Specialist III, Casualty – E&S/Specialty : 73,500.00-152,000.00

The expected starting salary range for Claims Specialist III, Casualty – E&S/Specialty : 81,500.00 – 122,500.00