Claims Operational Excellence Specialist

Title: Claims Operational Excellence Specialist (Remote, US)

Location: Remote, United States

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Now is the perfect time to join the journey. Here’s why

• It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
• We’re well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google’s Gradient AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
• It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.

If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.

Job Details:

Openly is building an Operational Excellence Team leveraging technology and experienced property claims professionals to build a best-in-class quality assurance and training program that is rooted in continuous improvement. This role requires a tech-savvy, process-minded, self-motivated, high-energy individual skilled at problem-solving who can efficiently function in a fast-paced, performance-driven environment.

Key Responsibilities:

• Ability to create and present remote training to large groups
• Able to provide feedback and coaching to claims staff and peers.
• Embrace claim handling and estimating through the use of technology and innovative inspection methods
• Perform File Reviews (process and estimating)
• Claim Process design and implementation
• Identify process gaps, opportunities, and solutions
• Drive continuous improvement through root-cause problem-solving techniques
• Drive Key Performance Indicators (NPS, Cycle Time, Expenses, Severities, Estimating Accuracy, etc.)
• Cross-functional collaboration and teamwork with a variety of people

Requirements:

• At least five (5) years of Property claims experience
• Experience working independently
• Innovative Mindset and Continuous Improvement
• Strong claims coverage and property estimating skills
• Excellent written and verbal communication skills
• Strong interpersonal and presentation skills
• Strong problem solving and analytical skills
• Organization and time management skills
• Experience with development and performance management
• Comprehensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
• An aptitude for evaluating, analyzing, and interpreting information as it relates to Quality
• Proficient in Microsoft and Google Products
• Demonstrated proficiency in CoreLogic estimating platform and tools
• Some travel will be required

Benefits & Perks

• Competitive salary, corporate bonus program, equity position in a start-up company
• Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
• Company-paid 12 weeks parental leave policy
• The company fully embraces the work-from-anywhere in the US mentality, even before COVID restrictions.
• Paid Time Off
• Fun, fast-paced, startup environment

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.

Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.