Business Process Operations Manager

Title: Business Process Operations Manager

Location: San Fransico, United States

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

The Trust Defense organization protects, guides, and mobilizes the creation of trust in our community and on our platform. We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host, travel, and connect with peace of mind.

We are currently looking for a full-time Global Operations Program Manager to be based in xxx. The qualified candidate will be part of our highly dynamic team managing exciting end to end programs with the goal of successfully delivering them on time, within budget and scope.

The difference you will make:

The Operations Program Manager will oversee the end-to-end program management of strategic Operations projects, from ideation through implementation and benefit realization. This includes coordination, organization, direction and implementation of multiple projects aligned with the Trust Defense organization strategic vision. The scope of the role includes new product launch, process and network optimization, product standardization and implementation of best in class project management systems. The primary responsibility of this role is to ensure that the program delivers results within the specified tolerances of time, cost, quality, scope, risk and benefits.

Successful candidate will have:

• Fundamental, conceptional, and working knowledge of theories, practices and procedures within program management
• Ability to use existing procedures to solve standard problems; analyze information and standard practices to make judgements
• Effectively build trust and drive with an entrepreneurial spirit to help stakeholders and business partners succeed
• Ability to identify required tasks or issues, take appropriate action, and know when to ask clarifying questions
• Strong communication skills with experience articulating complex topics to a wide array of audiences
• Ability to influence senior leadership and a key decision makers

A typical day:

• Management of large, complex end-to-end programs and, delivering success in a short timeframe with high expectations to produce impact outcomes
• Translating strategies into program/project plans; including scope management, stakeholder management, deliverables (KPIs), schedule, budget management, risk management and resource requirements
• Communicate with cross functional teams in Product Management, Engineering, Policy and Operations to qualify new programs and ensure launch schedules are met.
• Ensuring that the cross-functional program is focused on business unit goals identified, and managing program and solution interdependencies.
• Driving continuous improvement into activities within the Operational Excellence and seeking regular feedback from leadership and stakeholders.
• Proven record of designing, improving and implementing new processes into operational organizations
• Ability to articulate expectations and influence stakeholders in Product Management and Policy to execute measurable impact

Your expertise:

• Bachelor’s degree in Business, Operations, or a related field, or equivalent practical experience
• At least 10 years of experience in program management or strategy management
• Proven experience in execution of complex projects and collaboration with technical stakeholders, e.g. engineering, product management, technical program management
• Certification in project management or 6-sigma
• Experience in operations management
• Ability to apply structured thinking and logic to the work and provide innovative solutions
• Strong analytical capabilities, problem-solving skills, and business acumen; strong judgment in navigating and resolving sensitive situations
• Ability to drive multiple concurrent initiatives in a fast paced environment with evolving

How we’ll take care of you:

Our job titles may span more than one career level. The starting base pay for this role is between $118,000 and $153,500. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Your Location:

This position is US – Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Airbnb,Inc. can employ in states where we have registered entities. Currently, employees can not be located in: Alaska, Indiana, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin, Alabama, Mississippi, Oklahoma, Delaware and Rhode Island. This list is continuously evolving and being updated, please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.