Business Development Operations Manager

Business Development Operations Manager

Location: San Francisco, CA or Remote (Based in the U.S.)

NerdWallet is seeking a driven Business Development Operations Manager supporting the Consumer Lending business. This individual will have the unique opportunity to develop a key function of the business, delivering value to internal and external partners while building and implementing upon efficient processes.

As Manager, Business Development Operations reporting into the Head of Business Development (BD) for Consumer Lending, you’ll support the BD team internally to grow NerdWallet’s business. You’ll play a key role in building, scaling, optimizing our BD processes while supporting the team operationally from lead generation through contract execution.

To optimize our BD processes, you will help identify and implement process improvements, working cross functionally when needed. Example activities include:

• Owning and evolving the partner onboarding, integration, and offboarding processes
• Managing the process for individual contracts, including driving internal contract review, soliciting cross-functional input and resolving issues
• Collaborating with legal, compliance, and accounting to respond to vendor compliance and external audit requests
• Working closely with product, engineering, and analytics teams to drive efficient partner data ingestion in order to deliver clean and practical reporting and insights
• Documenting and standardizing pricing shifts, procedures, and key resources and owning the management and maintenance of shared drives and wikis
• Developing as needed new business development templates
• Working with internal partners to support forecasting, project resourcing and timeline planning

An individual contributor to start, this position will collaborate with teammates that oversee partner relationships and program operations, while working directly with the category General Manager, Marketing, Traffic, Product, and Engineering leads to gain consensus and implement initiatives.

This is an entirely new role and you will be asked to both align with existing and build out new processes and standard methodologies for supporting the business. The ideal candidate will be team oriented, highly detail oriented and structured, quantitative and a self-starter who demonstrates a willingness to own and drive activities within the function. Bonus is someone who has experience in financial services and/or the affiliate space.

Where you can make an impact:

• Define and implement operational processes and standards to improve working efficiency and effectiveness
• Create strong internal working relationships to understand the highest priorities and self-direct successful delivery of these priorities
• Build for now and for later, acting as a model for how other BD teams can operate more efficiently
• Slice through complexity, grittiness, and ambiguity to build sophisticated solutions that reduce friction and introduce best-in-class ways of working
• Act as a leader with vision on operational strategy, extending value beyond the BD function to the broader Consumer Lending team and beyond Consumer Lending to other verticals

You are:

• Organized: Excellent time management and organizational skills. Experience balancing numerous different priorities and demands
• Self-directed: Self-starter, proactively driving initiatives to completion
• Highly productive: Able to coordinate across various internal partners with contending priorities to achieve a high value delivery cadence
• Strong communicator and influencer: Able to communicate clearly and to effectively resolve process challenges and bottlenecks. You are a collaborative problem solver who develops strong relationships and works with teams to optimize processes and outcomes.
• Creative: Able to draw upon and leverage past takeaways and observations to find opportunities to solve problems
• Entrepreneurial: You love working through ambiguous challenges and building new things

Your experience:

We recognize not everyone will meet all of the criteria. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you.

• 6+ years of prior business development, operations efficiency improvement or project management experience
• Excellent analytic and project management skills
• Demonstrated initiative to drive cross-functional programs
• Resourceful and quick learner
• Intellectual curiosity and desire to become an authority
• Excellent verbal and written communication skills
• Proficient in productivity tools such as Jira, Confluence, Looker/Tableau, MS Office

Where:

• This role will be based in San Francisco, CA or remote (based in the U.S.).
• We believe great work can be done anywhere. No matter where you are based, NerdWallet offers benefits and perks to support the physical, financial, and emotional well being of you and your family.

What we offer:

Work Hard, Stay Balanced (Life’s a series of balancing acts, eh?)

• Industry-leading medical, dental, and vision health care plans for employees and their dependents
• Rejuvenation Policy Flexible Time Off + 13 holidays + 4 Mental Health Days Off
• New Parent Leave for employees with a newborn child or a child placed with them for adoption or foster care
• Mental health support through Ginger.io
• Financial wellness, guidance, and unlimited access to a Certified Financial Planner (CFP) through Northstar
• Paid sabbatical for Nerds to recharge, gain knowledge and pursue their interests
• Health and Dependent Care FSA and HSA Plan with monthly NerdWallet contribution
• Weekly Virtual Bootcamp, Yoga, and Mindfulness Meditation sessions
• Monthly Wellness Stipend, Cell Phone Stipend, and Wifi Stipend

Have Some Fun! (Nerds are fun, too)

• Nerd-led group initiatives Intramural Sports, Employee Resource Groups for Parents, Diversity, and Inclusion, Women, LGBTQIA, and other communities
• Hackathons, Happy Hours, and team events across all teams and departments
• Company-wide events like Little Nerds Day (aka bring your kids to work day, even if you’re remote!) and our annual Charity Auction

Lifestyle (Be your best self – we’ll take care of the details)

• Our Nerds love to make an impact by paying it forward Donate to your favorite causes with a company match
• Work from home equipment stipend and co-working space subsidy
• Anniversary recognition program choose from different items and experiences
• Commuting stipend

Plan for your future (And when you retire on your island, remember the little people)

• 401K with company match
• Annual Enrichment Stipend for learning and development
• Be the first to test and benefit from our new financial products and tools
• Access to Rocket Lawyer for online legal support and resources

If you are based in California, we encourage you to read this important information for California residents linked here.

NerdWallet is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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