Bilingual Russian Operations Assistant

Title: Bilingual Russian Operations Assistant (Remote)

Location: Remote

Nice to meet you, we’re Vesta Healthcare.

Vesta Healthcare is a specialized medical group focused on people with long-term home care needs. We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of virtual care, home-based and mobile technologies, data integrations and partnerships with home care agencies to make the home an integrated setting of care with patients, and their Caregivers at the center.

Vesta is the Roman name for the goddess of home, hearth and family. She is the caregiver. Often unseen yet greatly revered, she puts others’ needs ahead of her own, keeping the hearth warm so the home and family can function.

We see Caregivers and recognize the power and potential they embody. More than just assistance, Caregivers are eyes, ears and hands in the home. Caregivers play the role of Doctor, Nurse, Pharmacist, EMT and more, but without support or guidance. That is where Vesta comes in. Our program provides Caregivers with a personalized clinical team in their pocket. Our team links Caregivers to the people they care for and the other providers involved in their care. It’s an insurance covered benefit, so it’s available to most adults with Caregivers free of charge to them.

We seek team members who are passionate about making home the best place it can be for people with home care needs and see the important role Caregivers play. Our team members are collaborative data-driven optimists who always focus on doing what’s best for patients and their caregivers. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things (like going to the mall with their grandkids).

The ideal teammate would be

A proactive individual eager to learn about both internal and customer-facing healthcare operations at a fast-paced, dynamic startup. This will involve remote interaction with patients enrolled in the Vesta program, administrative support for multiple, cross-functional teams within Operations, and comprehensive coordination of key processes that are foundational to customer and patient satisfaction with the Vesta experience. In this capacity, this individual will need to marry critical thinking and analytic skills to execute on assigned tasks with rigor, efficiency, and quality.

The ideal teammate would be able to:

• Communicate with Vesta’s patients and their caregivers in an empathetic, kind manner throughout their onboarding, training, and ongoing engagement with the Vesta program
• Support remote clinical practice operations, including appointment scheduling, documentation, and patient-facing activities on behalf of the practice
• Field support calls and remain organized when escalating a number of issues that require closure
• Coordinate distribution of remote patient monitoring equipment and mobile devices in partnership with Vesta’s IT team
• Offer in-depth, personalized remote tech support and trainings on Vesta’s product and supporting tools
• Coordinate product support and troubleshooting efforts in partnership with the Vesta Product and Engineering teams
• Execute on data entry with close attention to detail and accuracy in support of internal reporting and workflow platforms
• Contribute to myriad additional administrative support capacities

Would you describe yourself as someone who has:

• Internship or 6 months or 1 year of experience working in a healthcare-related, non-profit, philanthropy, customer service, or service industry role (required)
• Fluency in English and Russian (required)
• Experience working directly with a Remote Patient Monitoring (RPM) program in a healthcare setting (preferred)
• Passion about healthcare and affecting change in the current healthcare environment
• A strong proficiency in computer software navigation
• A fundamental knowledge of GSuite
• Strong verbal and written communication skills; is able to communicate professionally with patients and customers
• A demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Strong problem solving skills; able to identify problems and escalate when appropriate
• Excellent organizational skills and ability to multitask
• Ability to perform duties as assigned or requested

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• 12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k plus match

Compensation for this role $17.00 – $19.00/hour (The referenced salary range is based on the Company’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level).

We look forward to speaking to you!

Vesta Healthcare is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Vesta Healthcare is an Equal Opportunity/Affirmative Action Employer. Candidates are selected without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

At Vesta, we are constantly searching for the most dynamic and best talent to join our team with a mission of empowering caregivers in the home!
If you are ever contacted by e-mail from any domain other than https://vestahealthcare.com, please do not respond, as there is a likelihood it could be a scam as it is not a legitimate Vesta email. You might see things from a similar domain address, but with a slight misspelling, for example. We have no responsibility for any communication that does not come from the https://vestahealthcare.com domain, and we strongly advise that you not provide information or respond if not from the legitimate Vesta domain. If you have any concerns that outreach might not be legitimate, please reach out to hr@vestahealthcare.com for confirmation.