Applications Systems Analyst - HomeCare - REMOTE

Job Description Description Full Time, 1.00 FTE, Day, Remote position. Hourly compensation starts at $35.67 - $53.50; hiring rate dependent on qualifications and professional experience. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. Ideal candidate would have Epic Dorothy/Comfort experience and certifications. This position will be performed fully remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access. Must reside in Washington, Oregon, Texas or Alaska. Responsible for the day-to-day application support needs of our internal customers. Coordinates the analysis, development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Works collaboratively with business customers and other technology specialists to define and support business processes through information technology solutions, with a thorough knowledge of areas of focus and experience in both testing and creating testing plans. Details of the position: Works with cross functional teams and business customers to analyze, diagnose, and implement process changes. Documents requirements and translates those needs into business, functional and/or technical specifications. Coordinates and develops support plans, prepares test data, executes test plans, processes test results and supports deliverables. Implements new systems, enhances and/or upgrades existing systems, system optimization, new feature/function implementation. Interviews customers, gathers requirements, analyzes workflow impacts, provides education on system functionality, and configures new tools to increase end user productivity within the application. Determines priorities and addresses urgent tasks with limited guidance. Demonstrates flexibility when priorities change. Monitors time and takes responsibility for completing assigned tasks and deliverables within the given deadlines under limited supervision. Participates in testing, creates testing plans, performs the tests and debugs the application to ensure the system functions as designed and meets end-user requirements. Maintains support documentation, service desk routing, and knowledgebase entries in an up-to-date and orderly manner. Completes support documentation for end user guidance per department standards. Communicates application changes, enhancements, and procedures to all necessary teams. Performs application support activities in accordance with defined procedures, ensuring system changes follow change management procedures and protocols with minimal guidance or supervision. Receives, analyzes, investigates, troubleshoots and resolves support tickets via phone calls, emails and PeaceHealth's ticketing system. Identifies and resolves issues independently. Partners with Sr. Analysts, based on issue complexity, to reach resolution when needed. Participates in Root Cause Analysis. What you bring: Bachelor's degree in computer science, clinical, or business discipline. OR Equivalent knowledge and skills obtained through a combination of education, training, and experience, required Two years of software or hardware experience including design, configuration, training or implementing applications required. Healthcare operations background preferred. Experience with clinical or business workflow analysis for the development of electronic solutions with assigned application preferred. Strong Knowledge of MS Office and Backoffice client applications For positions that required Epic Application Support: Epic certification/experience highly preferred; may be required within a specific time parameter post hire. Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date. For a full description of the position, or for questions, please email email protected See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility. For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.