Application Support Specialist, Information Technology

Application Support Specialist, Information Technology (Remote – Worldwide w/ overlap of U.S. Time Zones)

Program Development & Innovation Washington, District of Columbia (Remote)

Job Title: Application Support Specialist, Information Technology

Location: Remote – Worldwide (overlap of U.S.A. Time Zones)

Verra is a global leader helping to tackle the world’s most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to helping reduce greenhouse gas emissions, improve livelihoods and protect natural resources across the private and public sectors. We support climate action and sustainable development with standards, tools, and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver these benefits. We work in any arena where we see a need for clear standards, a role for market-based mechanisms, and an opportunity to generate significant environmental and social value.

Verra manages a portfolio of standards, including the:

• Verified Carbon Standard (VCS) — the world’s leading carbon crediting program, with more than 2000 registered projects in 80 countries, and accounting for two-thirds of all voluntary carbon market transaction volume.
• Sustainable Development Verified Impact Standard (SD VISta) — a flexible framework for assessing and reporting on the sustainable development benefits of project-based activities.
• Climate, Community & Biodiversity (CCB) Standards — to identify projects that simultaneously address climate change, support local communities and smallholders, and conserve biodiversity.
• Plastic Waste Reduction Program — to enable robust impact assessment of new or scaled-up waste recovery and recycling projects around the globe.

Verra has expanded the technological solutions offering through a range of technology transformation initiatives such as digitalized project development platform, digitalized methodologies, and multiple digital tools for use by both Verra Staff and external stakeholders. If you are a highly motivated and technically skilled individual who is looking for a challenging and rewarding career in IT, we encourage you to apply for this position. As an Application Support Assistant, you will provide technical support to the stakeholders on various applications that are launched on the Verra Project Hub.

Specific functions you will be responsible for…

• Supporting stakeholders to troubleshoot problems in Verra’s Project Hub by consulting user guides, technical manuals, and other relevant documents and implementing appropriate resolutions.
• Developing and maintaining documentation for all applications hosted on the Verra Project Hub in collaboration with our communications department.
• Diagnosing, resolving, and reproducing technical problems encountered by users and systematically documenting the problems.
• Bringing documented issues and problems to technical teams for resolutions.
• Conducting virtual training for stakeholders on using our applications.
• Supporting the preparation of our software release plans and preparing a troubleshooting knowledgebase.
• Staying up to date on the latest software and hardware technologies.

You bring with you…

• Associate or bachelor’s degree in computer science or a related field; preference will be given to candidates with relevant industry-recognized certifications.
• Two years of experience in information technology (IT) operations, programming, systems/software development or another IT related support area.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and as part of a team.
• Ability to explain complex ideas to those with limited IT and systems knowledge.
• Extraordinary customer service and relationship management experience.
• Exceptional ability to provide front-end support to Verra’s stakeholders.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Proficiency in various applications, such as Microsoft Office Suite.

In this role, you will grow and expand your expertise by…

• Gaining exposure to various applications (both generic and specialized) used internally and by a wider group of stakeholders globally.
• Working with diverse stakeholder pool to understand the challenges and opportunities with our software applications.
• Working with a dynamic, committed, and focused team of professionals.

You will know you are successful, if…

• You achieve utmost stakeholder satisfaction on resolving issues pertaining to the newly launched software.
• You are seen as a reliable and capable member of the team by your peers and manager.
• Verra stakeholders consistently express positive feedback regarding your ability to collaborate to find workable solutions to challenges they face, especially in the registry features.

You will join a team…

• From diverse locations and backgrounds, including carbon market experts, project developers, consultants, climate negotiators, researchers, auditors, and more.
• Committed to driving finance at scale to projects and programs that advance climate action and sustainable development through high-quality standards and programs.
• That embodies the values Verra has established for itself, and which include Teamwork, Results, Integrity, Balance, and Exploration.

Compensation at Verra

To help us attract and retain top talent, Verra pays employees competitively in the market. In return, we expect each employee to, at a minimum:

• Meet expectations in terms of work effort and performance;
• Take the initiative to build the skills and knowledge needed to do their job effectively; and
• Embody Verra’s values.

We will recognize employees who go beyond expected performance with salary increases and/or promotions, but the bar for earning those rewards is high.

Salary is one component of Verra’s total compensation package which also includes:

• Top-tier health, vision and dental care, and life insurance;
• Verra contributions to each employee’s retirement plan;
• Verra contributions as required by national labor laws in countries where staff are located;
• Paid Time Off (PTO), comprising 22-30 days plus ten floating holidays, sabbatical after five years of service, and other leave allowances; and
• Funds to support professional development