Affiliate Operations Manager

Affiliate Operations Manager

Remote

Affiliates & Ops

Full-Time

Remote

CrossFit is looking to hire an experienced Operations Manager to oversee (1) the operational onboarding program for new affiliate owners and (2) operational support for existing affiliate owners participating in a new success-based model.

RESPONSIBILITIES:

NEW AFFILIATE ONBOARDING

Manage and evolve our new affiliate onboarding program, the Affiliate Developmental Program (ADP). This is a pre-operational training course that covers financial, operational, marketing, management and coaching content.

Oversee the initial development and continuous improvement of our group online and live content modules.

Lead live and recorded group training sessions with our cohorts that launch each month.

Be the primary liaison to introduce our new affiliates to our brand partners in the Affiliate Partner Network. Scope of partnerships include: software, gym equipment, real estate site selection, lease signing, apparel and nutritional products.

Serve as the primary point of contact for inquiries, addressing questions, and facilitating connections with internal CrossFit teams and external preferred partners as necessary.

Forge and maintain productive relationships with the Education, Affiliate and Sport partners, aligning efforts to deliver an integrated pre-operational, affiliate experience.

Partner with our Business Development Manager to work on a seamless hand-off from new affiliate initiation and agreement signing to kick-off call with the ADP. Participate in virtual discovery day calls hosted monthly to educate prospective affiliate owners on the support program and resources available once they sign their affiliation agreement.

Implement metrics and KPIs to assess program effectiveness and make data-driven decisions that continuously improve the affiliate experience in the journey from initiation fee signing to gym opening.

EXISTING AFFILIATE SUPPORT

Manage the communication flow of all posts on our internal Affiliate Dashboard and Resource Center in Confluence.

Oversee and administer our mobile communications platform. Engage with affiliate posts, post announcements, create groups for new program or cohort launches, build polls to get a quick pulse on top of mind issues.

Lead monthly sampling of affiliate sentiment using NPS question; partner with Brand Marketing for longer-form sentiment survey sent to all affiliate owners 2x per year.

Prepare, post and lead portions of agendas for monthly affiliate calls and quarterly business reviews. Partner with Marketing for the creation of monthly email newsletter content; review cadence and monitor flow of all communications with Affiliates. Be the representation and voice of the affiliate for all cross-functional work we do.

Partner and coordinate with regional field staff and our Affiliate Advisory Council to keep them up to speed on new initiatives and programs being launched at HQ. Train the trainer with our field staff to support follow-up learning opportunities at Regional Affiliate Summits and other local events.

KNOWLEDGE AND SKILL:

Proven track record of success in various operations management in a multi-location business and/or successful tenure as a franchise business coach. Prefer experience within the fitness, health or wellness space.

Excellent presentation skills; passion for educating and sharing knowledge in both large group and small group settings.

Strategic thinker with natural instincts to jump in and help directly. Willingness to roll up the sleeves to create new solutions where there are opportunities for improvement.

Well-rounded cross-functional business experience; proven track record of working cross-functionally with marketing, finance, operations and software/IT systems.

Exceptional organizational and coordination abilities, capable of managing multiple tasks with an attention to detail.

Competence in using digital and virtual tools to facilitate communication and program management including content management and learning management solutions.

Ability to work proactively in a fast paced, dynamic environment, adapting strategies and workflows as programs evolve.

EDUCATION/EXPERIENCE:

Bachelor’s degree in related field and 7-10 years of related experience

WHAT WE OFFER:

Rich Medical, Dental, and Vision plans

Unlimited Paid Time Offempowering you to unplug whenever and however you need to

Flexible spending account and 401(k) with employer matching at 5%

CrossFit Gym Membership Reimbursement

CrossFit Courses Benefit

Partnership Perks

CrossFit is a proud equal employment opportunity employer. We seek to recruit, develop, and retain qualified applicants from a variety of backgrounds, skills, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws.