Administrative & Technical Support Specialist

Administrative & Technical Support Specialist

locations

Remote, US

time type

Full time

job requisition id

R-00121205

The Military Family Life Counseling Program (MFLC) is seeking a Administrative & Technical Support Specialist in our remote team and will be responsible for providing exceptional technical support to our employees and clients. The Administrative & Technical Support Specialist will assist in troubleshooting and resolving IT-related issues, ensuring that our technology resources run smoothly. Additionally, this position will collaborate with other team members to maintain an efficient and responsive help desk service.

Primary Responsibilities

List daily duties and/or specific job responsibilities.

• Serve as the primary point of contact for technical support inquiries via phone, email, or chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document and prioritize support tickets, ensuring timely resolution and maintaining clear communication with end-users.
• Provide remote assistance and guidance to users, including software installation, configuration, and troubleshooting.
• Collaborate with IT & Support teams to escalate and resolve complex technical issues.
• Contribute to the development and maintenance of the help desk knowledge base.
• Assist in evaluating and recommending improvements to IT processes and procedures.
• Stay updated on industry trends and technologies to provide the best support possible.
• Train end-users on application usage and best practices.
• Participate in on-call rotation for after-hours support, as needed.
• Communicate with vendors to resolve mobile device issues.
• Maintain detailed records of all device transactions, including serial numbers, user assignments, and dates of issuance and return.

Basic Qualifications

List the must have MINIMUM requirements to be considered for the position and ensure minimum quals fall within the minimum Leidos job code requirements. Example: Bachelors’ Degree with 6 years’ of applicable experience or 4 additional years’ of experience in lieu of degree. Must be able to obtain and maintain a TS/SCI Clearance. Must have 2+ years JAVA experience.

• Bachelor’s degree and 2 – 4 years of prior relevant experience or 6 – 8 years of prior relevant experience in lieu of degree.
• Experience managing multiple tasks in a dynamic environment.
• Strong critical thinking and problem-solving skills.
• Ability to establish effective working relationships with senior-level customers, technical staff, managers, and peers.
• Excellent communication and interpersonal skills.
• Proficient with MS Excel, PowerPoint, and MS Word.
• Ability to work independently and as part of a team.
• Proficiency with data management principles.
• Background in cross-functional team collaboration and briefing different audiences.

Preferred Qualifications

List additional skills and experience that is nice to have but not required.

• Familiarity with ServiceNow
• Familiarity with Six Sigma and other improvement methodologies
• Military experience, including Mil Spouse, Veteran or past DoD experience strongly desired.

Pay Range:

Pay Range $59,150.00 – $106,925.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.