Account Services Manager 1

Account Services Manager 1

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locations

US – Remote

time type

Full time

posted on

Posted 4 Days Ago

job requisition id

R12736

Essential Duties and Responsibilities:

• Maintain and support assigned client portfolio and relationship
• Monitoring client portfolio factoring activity and proactively identify risk opportunities and take appropriate action to findings
• Applies acquired job skills and company policies and procedures to complete assigned tasks and supporting client portfolio
• Resolve client/partner inquiries in a timely manner while delivering quality customer service with each interaction
• Utilizing CRM tool to document all client activity
• Assist clients with billing questions, payments, and invoices
• Troubleshoot and assist client with online servicing applications
• Promote programs and products available
• Ability to navigate multiple technologies (Excel, Google, Word, Factoring software type programs)
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Has shown the ability and willingness to take on special projects.
• Provide a monthly/quarterly review of clients with leadership
• Maintain adherence and conformance to scheduling needs and expectations

Minimum Required Qualifications for Consideration

• 1+ years of related WEX or Factoring/Over the Road/Transportation industry related experience and 2-4 years customer services experience or 6 plus years of customer service experience
• High School Diploma/GED
• Basic computer and keyboarding skills and ability to navigate multiple technology applications (Excel, Google Chrome, Word)
• Positive, professional attitude and phone etiquette
• Willingness to work a flexible schedule to include weekends, possible holidays and occasional overtime
• Communicate effectively, both verbal and written
• Shows passion, execution, going above and beyond
• Positive attitude
• Positive attendance record in academic and/or prior work history
• History of successfully working in a team environment
• Ability to handle multiple tasks and priorities in a fast paced, goal oriented environment
• Email correspondence experience
• Must successfully pass a background investigation

Preferred Qualifications

• Bachelor’s Degree

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $19.00 – $25.00