Account Manager

Account Manager

• Remote Worldwide
• Full-Time
• Amazon
• $58k – $62k

• Job Openings
• Amazon Account Manager

Are you a passionate person who loves to communicate and keep projects on track? We’re looking for someone like you!

The Amazon Account Manager position is responsible for communicating with clients and organizing projects with the internal team. Candidates should be detail-oriented, super organized, and have an understanding of selling on Amazon through the FBA and FBM programs. General eCommerce and digital marketing experience outside of Amazon is an added benefit.

Responsibilities

Client Satisfaction & Account Health

• Weekly calls and daily communication (via Slack) with clients (B2B)
• Reporting and tracking of KPI’s
• Delegating client information to the rest of the team
• Provide a good customer experience and deepen existing relationships
• Onboarding & Offboarding
• De-escalate customer concerns – work to minimize/prevent these instances
• Discover new client needs
• Be proactive, not reactive. Whether the account is performing good or bad, you must communicate account standings with the client and give them our plans to either optimize or improve the account.

Team Management

• Project & task management
• Planning and monitoring campaigns and automations
• Double-check creatives provided by graphic designers and give necessary revisions
• Assigning campaigns and tasks to team members and making sure the workload is appropriate
• Build, manage & empower a world-class team

Amazon Strategy

• Knowledge and previous experience with using Seller Central
• Creating and managing cases with Amazon Seller Support for problems with client accounts
• Creating and tracking Lightning Deals, Coupons, and Promotion on Amazon
• Ensuring account and ranking strategy is being executed properly
• Tracking and analyzing progress with growth objectives

Qualifications & Things We’ll Love About You

• Holistic understanding of eCommerce and selling on Amazon
• Understanding the importance of branding
• Mindset & drive – we want you to hold yourself accountable to the highest standards
• You are an amicable person who enjoys meeting new people and working collaboratively with the team to accomplish a shared goal.
• Self-starter – you are comfortable working 100% remotely (if applicable), managing you and your teams schedule, workload, and meeting deadlines without direct supervision
• Communicator – You are comfortable and confident when interacting with others, especially when coaching your team, giving feedback, and setting expectations.
• Proactive – you strive to get ahead of a problem or start a conversation, instead of waiting for the right time or opportunity to come to you.
• Team player – you thrive in a team, ask for help when needed, and communicate obstacles before they happen/worsen.
• Coachable – you are excited to constantly push yourself to get better and better and accept feedback constructively.
• Ability to think analytically in terms of numbers and data.
• Ability to delegate tasks and lead.
• Excellent written & verbal communication skills. Ability to relay complex strategy with EXTREME clarity. Enjoys speaking with customers and team members to understand and solve their problems.
• Is able to navigate client objections, as well as inner-team disagreement.

This Job Isn’t For You If:

• You don’t have direct Account Management or Amazon experience
• You are not a good communicator or leader
• You don’t consider yourself creative
• You don’t align with our company’s core values
• Not detail-oriented
• You are a procrastinator
• You don’t understand eCommerce and Digital Marketing
• You are not passionate about company growth