Account Manager

Account Manager

Job Category: Sales/Marketing

Requisition Number: ACCOU001845

Posting Details

• Full-Time

• Locations Remote – Nation Wide

Job Details

Description

CivicPlus provides SaaS products to help local governments positively engage with their community members. We’re eleven products strong and growing.

The Revenue Growth Account Manager is responsible for prospecting, pipeline management, and up-selling to existing clients. This role communicates the corporate value proposition to drive new functionality and community engagement to existing clients.

Your Impact:

• Up-sell current clients web-based software and services within an assigned territory
• Meeting or exceeding goals for assigned territory
• Communicate the company’s value proposition over the phone and via email in a clear and concise manner
• Generate new opportunities through a variety of methods
• Perform technical demonstrations of modules or new functionality
• Complete communications with assigned clients in the required timeframe
• Analyze and compile accurate responses to client requests
• Perform other duties as assigned

Experience & Skills we value:*

• Strong persuasive, analytical, and interpersonal skills
• Strong CRM skills, preferably with Salesforce
• Strong and consistent phone presence
• Ability to prioritize multiple tasks/deadlines
• Must have professional-level written and oral communication skills
• Ability to have tough conversations that balance the needs of our clients and company

*If you don’t tick every box above, we still encourage you to apply. We’re building a diverse team whose skills balance and complement one another

About CivicPlus:

CivicPlus employees reside in over 45 states and 4 countries – building software solutions used by 12,000 local governments. Our employees perform interesting and challenging work that helps make an impact in communities across America (we’re purpose-driven).

CivicPlus recognizes and trusts that you know how you work best. For this position you choose whether to work remotely or from one of our offices (per local health safety guidance).

As an adopter of remote work options prior to Covid, CivicPlus still recognizes the importance of collaboration (we’re team players). We invest in opportunities to build employee connections and accelerate belonging. In addition to our Red Carpet rollout and Buddy system during onboarding, we have active committees in which you can directly participate or enjoy the activities they arrange including Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), and Great Work Place (plan fun virtual & in-person events).

CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, we provide every employee with an annual professional development stipend. CivicPlus budgets 2-3% of wages on professional development, helping you grow your skills and develop your career – we support our employees’ growth.

Since 2011, CivicPlus has been named by Inc.Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.” This growth translates into opportunities for our employees as we look first to promote from within.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with someone from our recruiting team.
• First Interview with the Hiring Manager
• Interview Loop with additional team members
  • Interview Project Activity-we simply want to take a peek at how you approach and solve problems.
• Offer

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete required pre-employment screenings, which include a drug test and background screen. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow testing standards and background screens in accordance with state law.