Account Manager

Title: Account Manager

Location: Remote

Codacy s vision is to enable everyone to craft software with confidence while focusing on impacting the world at the speed of thought. Our DevOps Intelligence Platform includes two products that enable software development teams to achieve their full potential and give management teams visibility on their investment:

• Quality: provides software analysis to help developers quantify and act on their software quality, technical debt, and security
• Pulse: measures engineering health and performance so teams can continually improve with data-driven insights

We’re curious, funny, radically honest yet kind, and thrive on collaboration and transparency. We’re a team of highly dedicated and ambitious domain experts brought together by the mission to help development teams reach their full potential, and driven by having a worldwide impact on software development.

We seek an Account Manager who will report directly to the Head of Sales and focus on Accounts Renewals, Expansions and Upsell opportunities across a portfolio of clients. You will work closely with the Customer Success team to understand the client base and explore opportunities to improve business performance.

What will be your day-to-day?

• Schedule and structure contract renewal meetings with a portfolio of customers to demonstrate the value generated to the customer throughout using the license.
• Demonstrate, promote, and sell Codacy products’ present and future functionality and key value propositions to the existing customer base.
• Work alongside the Customer Success Team to understand the status of the client base, what are the challenges and opportunities, always thinking from a renewal and expansion standpoint
• Identify cross-sell opportunities and communicate with the sales team regularly.
• Develop and foster relationships with the Client base.
• Meet regularly with other teams to discuss progress and find new ways to improve business

What are the skills and experience needed to do the job successfully?

• Excellent communication skills in English, both verbal and written;
• Prior experience in Account Management, Sales or Customer Success or similar;
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Experience working with a technical and/or SaaS product;
• Good knowledge of Hubspot and other CRM tools
• Excellent organisational skills and attention to detail
• Our customers include developers, Engineering Managers, CTOs and non-technical stakeholders (among others). Therefore it is critical that you can:
• Understand and convey technical information, adapting your approach depending on your audience;
• Build relationships with a wide variety of people and seniorities.
• Some level of industry knowledge and their key business processes (or a high propensity to learn);
• Independent thinker who can recognise where processes can be improved and who to collaborate with to improve them.

What else makes working at Codacy great?

• Competitive Salary.
• Variable compensation linked to renewals, expansions and cross-sell opportunities Comprehensive health insurance
• Generous learning and development budget;
• Flexible holidays;
• Flexible working hours;
• A remote first work policy