Account Engagement Manager, Americas Corporate Payment Solutions

Title: Account Engagement Manager, Americas Corporate Payment Solutions

Location: United States

US – Remote

Full time

Essential Duties and Responsibilities:

The Account Engagement Manager is the individual that drives customer and partner engagement alongside our Relationship Managers to ensure an amazing partnership experience with our corporate payments partners and customers. This individual will also be responsible for a portfolio of small- to mid-sized corporate payments and virtual card customers, engaging in growth initiatives and supporting their contractual, financial and strategic needs with WEX.

We are looking for someone adept at building and preserving trusting relationships. We’ll rely on this individual to work independently as well as partner with our Relationship Management team to find ways to outperform our competition and maintain our company’s positive image

Ultimately, you’ll maintain strong relationships with internal and external stakeholders to boost our brand and profits in the long-run.

Key responsibilities:

• Managing and growing a portfolio of select small- to mid-sized payments customer relationships.
• Creating, designing and preparing strategic partner/customer-facing performance, product update and strategy reports.
• Providing consultation and support to Relationship Managers including creating and compiling reports, presentations and documentation for strategic partners and customers
• Coordinating with internal stakeholders and partner/customer team to deliver program results
• Ensuring strategic partner records are current, complete and accurate
• Expediting key deliverable tasks through internal teams, e.g. legal, finance, bank partners.
• Directing feedback from customers to relevant departments
• Collaborating with other departments to enhance and build successful engagement with customers and partners of all sizes and industries.

Knowledge, Skills, Abilities

To succeed in this role, this individual must be exceptional at communicating effectively with individuals at various levels, including internal WEX employees, Partners, and customers. This individual demonstrates a proactive, solution-oriented and adaptable approach to work. The job requires a strategic thinker with an analytical mind and strong problem-solving skills.

Minimum Required Qualifications for Consideration

• At least 5 years of experience in internal or external program management, relationship management and/or sales consultancy
• Proven track record of delighting internal and external stakeholders
• High degree of professionalism in person, writing and presentation
• Detail-oriented approach
• Program/Project leadership/management experience
• Ability to prioritize and multitask
• Sound decision making skills
• Flexible/Adaptable to change
• Ability to work both independently and as a member of a team
• Organizational/Time management ability
• Goal oriented
• Self-motivated with ability to work autonomously
• Commitment to customer experience
• Organizational skills essential

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX’s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX’s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the “About Us” section.

Salary Pay Range: $73,000.00 – $97,500.00