Workforce Management Supervisor in Remote, United States

Workforce Management Supervisor in Remote, United States

Details

• Department: ACC Scheduling
• Schedule: Monday-Friday 8:00am- 5:00pm central time
• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

Supervise the daily operations of the workforce management department.

• Work closely with workforce management staff to ensure quality of data, accuracy of reporting, effectiveness of staffing and achievement of department productivity goals and service levels.
• Ensure proper monitoring and response of staffing and volume levels. Provide staffing projections for new, expanding, and existing services and assist in real-time monitoring and decision making.
• Oversee and present the creation of key service metrics summary reports for department leadership.
• Oversee management of associate exceptions, including attendance, paid time off, and other off- phone activities.
• Provide leadership, orientation, training, coaching, and mentoring to departmental staff. Assist with performance evaluations and disciplinary actions.

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate’sdegree/Bachelor’s degree with 1 year of experience OR 5 years of applicable cumulative job specificexperience required. 2 years of leadership or management experience preferred.

Additional Preferences

• 3 years of workforce management experience to include forecasting in a contact center environment required
• Prior experience with workforce management solutions is required such as Genesys or Aspect
• Experience with IVR design, modification, and testing preferred
• At least 3 years of Lead or Management Experience

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)