Transcriber (Bilingual – Spanish/English)

Transcriber (Bilingual – Spanish/English) – Temporary

Locations: US-Remote

ID 2023-10850

Category: Administrative/Clerical

Position Type: Full-Time

Overview
Transcribe portions of member responses to IVR calls using proprietary tools in accordance with HIPAA and company standards.

Bilingual candidates are required for this opening.

This is a remote role so the candidate can live anywhere in the US. Initial hours will be 8-4:30 pm for the first week or two to ensure equipment works/training is completed. Once training is completed the hours are flexible as long as candidates maintain a 40 hour work week. This role will start as temporary but will be re-evaluated and could potentially go full-time in the future.

Responsibilities

• Transcribe portions of insurance plan member responses to IVR (Interactive Voice Response) calls including but not limited to: satisfaction survey responses, medical conditions, prescription drug names, and member centric information.
• Transcribe recorded audio from phone-based interactions using proprietary transcription tools in accordance with HIPAA and company standards.
• Complete strategic transcription/marking projects as requested.
• Report member Do Not Call requests to Transcription Manager.
• Escalate member reports of Adverse Events to the appropriate Project Manager/Sales Consultant as necessary.
• Escalate negative comments to the appropriate Project Manager/Sales Consultant as necessary.

Qualifications

• Bilingual in Spanish.
• Excellent written and oral communication skills.
• Able to type at least 50 wpm accurately.
• Excellent listening skills.
• Ability to work independently with minimal supervision.
• Ability to work under pressure with time constraints.
• Proficient with Microsoft Word, Excel, Outlook, Internet Explorer.
• Bachelor’s degree preferred.
• Healthcare experience a plus.
• Transcription test must be taken.

Base compensation is $17/hr. Offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti is an equal employment opportunity employer. Cotiviti recruits, hires and promotes individuals based on their qualifications for a specific job. Cotiviti values its diverse workforce and its selection of employees is made without regard to race, color, creed, sex, age, religion, pregnancy, childbirth or pregnancy-related conditions, national origin, sexual orientation, marital status, genetic carrier status, military service, veteran status, disability, or any other category of class protected by federal, state or local laws. All employment decisions and personnel actions, such as hiring, promotion, compensation, benefits, and termination, are and will continue to be administered in accordance with, and to further the principle of, equal employment opportunity.

Pay Transparency Nondiscrimination Provision
Cotiviti will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)