Technical Writer

Technical Writer

#185828

Location:

Remote Virtual; Remote

Job Terms:

Temporary

Salary:

DOE

Job Description:

This technical content experience team, has a rare opening for a technical writer to support The Company’s External Security Services (ESS), which is redefining how enterprises are defending their cloud-based applications and services. This role will work hand-in-hand within a newly-established ESS team that will be launching a customer-facing service in the security analytics space. It’s a great opportunity to get in on the ground floor and help build something significant from scratch.

Responsibilities:

Partner with the development team on feature design and UX design

Drive the development of product documentation

Write documentation plans

Independently follow designs and standards to develop and deliver documentation for company products

Write and edit API documentation

Read and test samples in multiple programming languages to support documentation

Conduct technical reviews, and peer edits for grammar, style, and form. Work with a professional technical editor dedicated to your content

Work with the engineering team and support technicians to improve the documentation based on customer feedback and experiences

Help assess market feedback on adoption of our services

Basic Qualifications:

Degree or certification in a relevant technical field or equivalent experience

A minimum of 5 years in a technical writing or lead writing role

Experience with XML-based publishing systems

Experience with Git

Proven experience designing and delivering developer-oriented documentation

Passion for learning new tools, programming languages, and techniques

Experienced using multiple documentation tools to develop base templates and manipulate output styles

Experience with Windows or Linux operating systems

Experience working directly with development teams

Preferred Qualifications:

Strong written and verbal communication skills

Experience with or understanding of cloud computing, including cloud storage technologies

Passion to thrive in a fast-paced, ever-changing environment

A proactive and open-minded attitude to resolving problems and delivering results

Strong attention to detail

Strong interpersonal skills

Experience with open-source libraries.

Experience working with XML, markdown, or HTML

Experience with API documentation

Familiarity with using and following a style guide

Experience using content publishing tools to write, format, manage, and publish technical content on the web

Experience designing, planning, and delivering content solutions that meet the needs of technical business customers

Experience working directly with software engineering teams