Location: US Locations; 100% Remote
About Paubox
At Paubox, we strive to create a remote workplace that is diverse, inclusive, and transparent. But being remote doesn’t stop us from building connections! Pauboxers connect through casual non-work Slack channels, quarterly team bonding events, one-on-one virtual coffee chats, and the occasional team or company-wide offsite retreat.
About the role
We’re looking for a Tech Support Specialist to join our fully remote support team. We support our customers via email (tickets), phone, and screen sharing sessions – and we take pride in taking care of our customers. Although this position is remote, you must be located and authorized to work in the U.S.
The required hours of work for this position are 7am-4pm pacific, Monday through Friday.
Your day-to-day
Providing Level 1 technical support
Owning, investigating, and resolving technical issues
Escalating severe situations and any product issues
Following up with customers to ensure customer satisfaction
What you’ll need to succeed
Bachelor’s degree or relevant experience
Experience providing support to B2B SaaS customers
Excellent written and verbal communication skills
You’re polite, friendly, and professional
Ability to quickly learn technical skills
Ability to understand customer concerns and problem solve
Experience with Zendesk and Hubspot
Familiarity with email setup, configuration, and domain records
Experience working with server logs and command line
Experience working in a fast-paced startup environment
Location: US Locations Only