Technical Support Engineer

Technical Support Engineer

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 2,000 clients across the fintech, crypto, transportation, trading, e-commerce and gaming industries including Binance, Wirex, Avis, Bybit, Huobi, Unlimit, Flutter, Kaizen Gaming, and TransferGo.

Now we are looking for a L2 Technical Support Engineer to join our team.

What You Will Be Doing:

  • Provide technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
  • Perform a technical analysis of reported problems and define plans for resolving them.
  • Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
  • Collaborate closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
  • Communicate with clients using chat, email, and outbound calls.

About You:

  • Fluent in Chinese and English (both oral and written, upper-intermediate as a minimum).
  • Basic understanding of networking, web, API requests, and SQL.
  • Possess curiosity, calmness, thoughtfulness, and the ability to satisfy even the pickiest customers.
  • Willingness to provide excellent support service.

Would be Considered a Plus:

  • Basic SQL knowledge.
  • Experience with debugging network requests using the browser’s console.
  • Familiarity with Postman or practical experience with API troubleshooting.
  • Hands-on experience in technical support for web or mobile applications.

What We Offer:

  • Competitive compensation in compliance with your professional expertise.
  • Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
  • International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
  • Remote first company – work from anywhere in the world.
  • Paid vacation and sick leave.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.

Department Customer Operations

Role Technical Support Engineer

Remote status Fully Remote