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Technical Procedural Writer

Technical Procedural Writer – Remote

Banking Operations


Remote, United States

Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description


  • Responsible for driving and leading the development, review and on-going maintenance of operational procedures, training materials, process maps, communication, and communication plans, working with applicable business line areas and owners as well as cross functionally as necessary.
  • Ensure all materials are aligned with corporate policies.
  • Provide reporting to the Business Line on Special projects.
  • Drive approval process for all written products.

Basic Qualifications

  • Bachelor’s degree, or equivalent work experience
  • Four or more years of procedure writing experience

Preferred Qualifications:

  • Strong analytical and organizational skills with excellent attention to detail
  • Drive approval process for all written products
  • Proficient computer skills, especially Microsoft Office applications including Word, Excel, PowerPoint, SharePoint and Visio
  • Strong process and project management skills including ability to facilitate and schedule meetings, plan agendas and update reports.
  • The ability to develop training materials and process maps or flowcharts using Microsoft Visio.
  • Knowledge of financial services, banking, and the collections industry is a strong plus.
  • A strong team player with the ability to work well independently and as part of a team, with limited direct supervision.
  • Ability to manage full workload in a fast-paced environment with continually changing priorities


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $58,480.00 – $68,800.00 – $75,680.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.