Technical Communicator

Technical Communicator

GLOBAL REMOTE

SUCCESS

FULL-TIME (REMOTE)

Even if you don’t meet 100% of the qualifications below, please still consider applying. We believe in a holistic approach when evaluating talent for our team.

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That’s why people love us.

We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.

Metabase is looking for a Technical Communicator. We are looking for someone who loves data analytics, enjoys helping others, and is excited to work for a startup to help drive our Success Engineering team’s mission to help our customers be successful by guiding them on how to get data from all the various places it lives, transform it into useful shapes, or to convert their questions into actual queries that can be executed. The mission of the Technical Communicator is to teach our customers about Metabase in the way that makes the most sense – by writing an article for our Learn section, creating a video, or drafting or producing training material. This is a great opportunity for someone who wants to teach others and not be limited by one medium.

A typical day will involve a mix of: writing step by step articles for our Learn area, reviewing tickets handled by our Success Engineers to identify topics we have not covered in our available materials, creating short videos to teach our customers most quickly, and writing training material for our own use or for use by our customers. Any given week, you might listen in on customer calls to see what we could explain better, review discussions with our open source community in our forums to see what topics frequently come up, chat with our Success Engineers on topics that they have to explain to get what is in their heads into the format best digestible for our customers, and create a training topics outline for our customers to use in their own onboarding.

Why Success?

We are the voice for our customers. Our product team reviews our feedback, asks us for advice, and engages with our customers proactively. We also work closely with an engineering team focused on critical issues and our escalations, so we don’t have to worry about our customers being impacted by major bugs for a long time.

We’re 100% remote, and our operations are designed that way. People work during the times that work for them. You are not expected to be “on” at all times, and there are no points for responding quickly to every Slack you receive.

We don’t overpromise our customers. Since we’re open source, our customers can see what we’re doing in our Github repository and our roadmap is publicly available for our customers at all times.

Many companies use the word “success” to describe jobs that are really sales jobs or account management jobs with quotas. We are not about that. We’re exclusively here to make sure our open source users, our future customers who are currently on trials, and our current paying customers all get the appropriate help they need to be successful.

If you want to take part and have a voice in a truly growing business, believe that BI analytics should be easy to use and set-up, and that self-service analytics should be a real thing and not just some marketing jargon that people put on their websites, please apply!

Being a Technical Communicator at Metabase would be a great fit for you if you:

• Enjoy helping people and solving their problems
• Have a strong technical background (minimum of 3 -5 years working in a SaaS software company)
• Have experience with using data visualization or data analytics tools (bonus if you have experience using Metabase)
• Have experience with at least one form of Technical Communication and can shift to other forms, using the right tool for each job

You are an expert in at least one of:

• Technical writing
• Technical content creation
• Creating technical videos
• Technical training
• Instructional design

It’s not required, but a plus if you:

• Have experience with open-source products
• Have experience with graphic illustration and visual communication of technical concepts
• Are fluent in multiple languages (this is helpful as our users are world-wide)

We’re a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We’re relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.