Technical Account Manager

Technical Account Manager

at Ramp

New York, Miami, Remote

Ramp is building the next generation of finance tools from corporate cards and expense management, to bill payments and accounting integrations designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp’s investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022 and #5 on LinkedIn Top Startups 2022.

About the Role:

Ramp’s first Technical Account Manager will be on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Success & Account Manager teams to identify, prioritize and build financial solutions for existing customers so that Ramp continues to scale with their needs.

You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value to the customers.

You will define the customer’s financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Ramp’s technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features, and integrate them across all the touchpoints and surface area of a customer.

What You’ll Do

• Work closely with the Customer Success & Account Management teams, effectively communicating Ramp’s technical accounting features and benefits to customers by delivering tailored product demonstrations. Focus areas include Netsuite and Sage Intaact integrations.
• Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
• Via customer discovery, you will assess customer requirements for expansion of their Ramp partnership, and determine Ramp fit through use-cases, cost-benefit/ROI analysis, and technical competencies.
• Work directly with onboarding specialists to support more complex technical & accounting implementations of Ramp
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
• Propose effective product implementations for customers with a deep understanding of the full range of integration and configuration options
• Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
• Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

What You’ll Need

• Minimum 5 years in solutions consulting or implementing business SaaS solutions and using APIs, ideally within the financial space
• Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows.
• Strong understanding of HRIS and/or ERP solutions
• Bachelor’s degree in computer science, engineering, business, finance or accounting
• Exceptional with organizational, project management, and time management skills
• Ability to operate within a cross-functional team or as an individual contributor with minimal supervision
• Ability to anticipate customers’ needs and position product solutions accordingly
• Excellent verbal and written communication skills as well as interpersonal skills
• Excellent engineering, system design and technical specification writing skills

Compensation

• The annual salary/OTE range for the target level for this role in NYC is $182,750-$215,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match)
  • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Unlimited PTO
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance