Student Accounts Specialist

Student Accounts Specialist

• Department: Student Accounts
• Reports To: Supervisor/Director
• FLSA Status: Non-Exempt
• Hours: Monday through Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 am to 3:00 p.m. CST (extended hours when requested)
• Location: Remote

Job Summary

Under the administrative direction of the Supervisor of Admissions/Student Accounts and/or Director of Admissions/Student Accounts, the Student Accounts Specialist performs a full range of processing duties while maintaining and monitoring the accounting aspect of student files. Responsibilities include accuracy in sorting, researching, examining and processing all documents. Qualified applicants must be flexible and adaptable to changing environments. This position is non-exempt and eligible for overtime.

Essential Job Duties Additional duties may be assigned.

• Knowledge of higher education, university policies, structure, and processes.
• Answers telephone calls, returns calls left on voice mail and responds to emails, chat, and faxes received from students in a timely manner:
• Process: enrollments, daily payments, reconciliation, invoices and receipts to student’s account. Process course drop/withdrawal calculations
• Enters prospective student information (name, address, telephone #, email address etc.) into an internal System.
• Calls and/or e-mails correspondence to customers, as necessary, in order to update or resolve accounts. Research and process customer information relative to student accounts in a timely manner.
• Provide proper documentation, contact notes and follow-up needs within the student file.
• Works closely with the business office in Forest City, IA and completes term batch entry.
• Assists with related special projects of the department, as required.

Qualifications

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, & Abilities

Knowledge

• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Academic Processes – Knowledge of university guidelines, course descriptions, and academic terminology.
• Clerical – Knowledge of office administrative procedures including word processing, managing files and records, typing, and other office procedures.
• Computer – Knowledge of basic computer processes including word processing, web browsing, and Microsoft Office including Basic Microsoft Excel.

Skills

• Critical Thinking – Uses logic and reasoning to look at different types of information in order to make conclusions and work through problems.
• Interpersonal Skills – Communicates and interacts with people effectively while being aware of social perceptions.
• Business Acumen – Understands business implications of decisions and aligns work with strategic goals.
• Visionary Leadership – Provides vision and inspiration to peers and subordinates.

Abilities

• Written Comprehension – The ability to read and understand information and ideas presented in writing.
• Written Expression – The ability to communicate information and ideas in writing so others will understand.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression – The ability to communicate information and ideas in speaking so others will understand.

Education & Experience

• Employee must have a high school diploma or equivalency (GED). Previous administrative or sales experience is encouraged.

Equipment Used

• Office equipment including computers, telephones, printers, faxes, and copiers.
• Software use include Microsoft Word, Excel, Outlook, Blackboard, and internal database software
• Reliable and secure internet is required for this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position is remote and should have an established office with secure and reliable internet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

This position holds no supervisor duties.