Staff Technical Product Manager – Media Services

Staff Technical Product Manager – Media Services

Location: US – Remote

Job Description:

About the Role

The Staff Technical Product Manager will be responsible for defining and delivering new services and capabilities for the Brightcove Video Cloud platform. Our ideal candidate has direct experience with internet video delivery at large scale, and can work with both internal and external customers to build a vision for the product, determine appropriate success metrics, and drive execution of the roadmap. A key responsibility will be to understand the technical requirements in detail, including relevant standards and industry best practices, and to be able to work together with our engineering and support teams as a credible partner.

The Staff Technical Product Manager is expected to understand the market, the customer, and the business in order to make sound decisions on product features, priorities, and backlog – working closely with engineering, program management, and stakeholders from the field organization, marketing and definitional customers.

What you will do:

• • Drive large product and platform initiatives around internet video at a global scale.

• • Understand company strategy and bring clarity to product initiatives that bring value to our customers and to the business.

• • Build a deep understanding of our customers’ needs across multiple usage domains through direct customer engagement and partnership with our customer success team, account managers, and technical support staff.

• • Become a product and technology subject matter expert for your areas of ownership.

• • Develop roadmaps that deliver value in alignment with business priorities and team capacity.

• • Partner with engineering and design to propose product and service solutions that deliver value. Communicate and distill customer needs and business objectives for product development teams.

• • Adjust to ongoing changes in priority while driving value delivery.

• • Support Marketing on go-to-market activities.

• • Prepare Customer Success and Technical Support teams for support of new features and services.

• Evaluate and partner with vendors to deliver complete end-to-end solutions.

A successful Product Manager in the Brightcove product management team will use both qualitative and quantitative skills to assess product usage data, market research, customer feedback, design feedback, and sales feedback to propose improvements that will drive our media solutions – and Brightcove as a whole – to winning positions in the market.

Requirements

Minimum skills and knowledge:

• • 8+ years hands-on product management experience.

• • 3+ years experience working with online video technologies. You have direct experience working with customers and stakeholders to deliver successful outcomes in the video domain. You understand the current state of the market and have opinions about where there are challenges and opportunities.

• • 1+ years of direct or adjacent experience with OTT solutions, live events, or video marketing.

• • Technical fluency with the ability to speak credibly to both engineering teams and outside technical partners.

• • Degree in computer science or other related field, or equivalent experience.

• • Experience defining a customer value proposition and driving a business case for a product investment.

• • Strategic thinker with detail-oriented execution in a way that gets things done in a fast-paced, globally distributed organization.

• • Proven outstanding team collaboration including strong written and verbal communication skills.

• • Strong collaborator who is also sufficiently self-directed.

• • Comfortable working in a geographically distributed organization.

• • Ability to deal with ambiguity and turn feedback into accurately defined requirements that contribute to a robust platform – help expand the quality of our thinking.

• Proven passion for video technology and digital video; you want to be a part of the revolution that is taking place in redefining how digital video is created, delivered, and consumed.

Bonus, nice to have:

• Technical background in software development is a plus.