Sr. Technical Writer

Sr. Technical Writer

This job is available in 3 locations

Category Mortgage Servicing Job Id JR102987 Job Type Full time remote” data-ph-id=”ph-page-element-page6-JThYfV”> Remote Remote

Summary:

The Sr. Technical Writer plays a critical role by shaping our customer facing communications and providing guidance around content. They are responsible for creating, updating, and maintaining various documents, including letters, statements, all forms of digital communication. They work closely with our business partners and compliance officers to ensure that all communications are accurate, clear, provide an excellent customer experience, and are complaint with regulatory requirements.

Essential Job Duties and Responsibilities:

• Draft, update, and revise customer facing communications, including letters, statements, notices, and digital communications.
• Ensure all communications align with company policies, regulatory requirements, and legal compliance.
• Collaborate with compliance officers and cross-functional teams to create and verify the accuracy of written content.
• Maintain and organize letter libraries, ensuring templates are current, consistent, and accurate.
• Identify and implement best practices for document management, as well as enhancements to improve the clarity, effectiveness, and efficiency of customer communications.
• Maintain documentation around lettering revisions, guidelines, and standards.
• Participate in business planning sessions to provide support around upcoming changes and prepare draft communications.
• Track outstanding deliverables and ensure that they are completed timely.
• Continuously improve the quality of communication through feedback from customers, technical support, and internal stakeholders.
• Remain informed around industry trends, standards, and new technologies in technical writing.
• Comply with all company policies and procedures.
• Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong verbal and written communication skills, with the ability to communicate effectively and confidently with users, team members, and leadership.
• Knowledge of Word, Excel, PowerPoint, SharePoint, and Smartsheet tools is required.
• Excellent team player and team builder.
• Ability to manage multiple tasks at once and work under tight deadlines while responding to changing business and technical conditions.

Education and/or Experience:

• Bachelor’s degree (B.A.) from a four-year College or University or equivalent combination of education and experience.
• Five (5) or more years of technical writing experience in customer facing communications with particular focus on regulatory compliance.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues, understanding of other job areas and knowledge of technological solutions to general business issues. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.