Specialist, Leave of Absence-HR Shared Services

Title: Specialist, Leave of Absence-HR Shared Services

Location: USA-


locations: Works from Home (Job Posting)

time type: Full time

AAA Club Alliance is hiring! The Leave of Absence – HR Shared Services Specialist is responsible for providing support to managers and employees regarding leave administration activities including supporting leave of absence and return to work, life-cycle transactions associated with FMLA, STD and LTD. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

What We Offer:

  • A competitive salary commensurate with experience
  • Annual Bonus + Annual Merit Increase Eligibility
  • Work from Home schedule
  • Health & Life Insurance
  • 3+ weeks of paid time off accrued during your first year
  • 401(K) plan with company match up to 7%
  • Tuition Reimbursement and Professional Certification Opportunities.
  • Paid time off to volunteer & company-sponsored volunteer events throughout the year
  • Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

What You’ll Do:

  • Administers and coordinates family and medical leave, family illness requests, absences, activities, and requests for all Associates, ensuring fairness and consistency of policy and practice.
  • Provides consultation to managers on policies and compliance regarding leave of absence matters, and compliance with all related policies, employment and leave laws.
  • Coordinates FML with other forms of leave including Worker’s Compensation, STD and PTO.
  • Prepares biweekly payroll disability pay notification report.
  • Advocates for Associates on leave to ensure a successful return to work.
  • Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.
  • Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)
  • Monitors usage within leave programs notifying manager when trend may be apparent. Suggests ideas to help reduce leave frequency and duration and expedite return to work.
  • Provides reports to Field HR and COE’s to be used in solving people related business challenges and implementing HR strategy
  • Participates on Human Resources and/or company-wide project teams.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree in HR or related field; equivalent experience considered in lieu of degree
  • 4 + years of experience in leave of absence administration
  • Strong written and verbal communication skills; able to communicate with tact and diplomacy
  • Ability to influence others on policies, practices, and procedure
  • Effective at capturing and synthesizing information from multiple parties
  • Solid and hands-on understanding of leave laws
  • Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner
  • Proficient in Microsoft Office and experience with case management technology preferred


AAA Club Alliance (ACA) is an affirmative action – equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Human Resources